About the role

This is a varied role for someone who enjoys dealing with people, keeping things organised and being part of a busy team. You'll be an important link between customers, service technicians, management and retail team, helping make sure jobs are scheduled, customers are kept informed and the day-to-day administration of the business runs smoothly.

Key responsibilities

Answering incoming phone calls and responding to customer enquiries

Providing friendly and professional customer service by phone, email and in person

Booking and scheduling pool services, repairs and equipment installations

Liaising with pool technicians and service team throughout the day

Managing changes to schedules and keeping customers informed

Creating and updating customer and job information in systems

Preparing quotes, invoices and other customer correspondence

Following up customers regarding bookings, quotes and outstanding information

Assisting with general accounts and office administration

Processing emails and maintaining organised office records

About you

Highly organised and able to manage multiple tasks at once

Friendly, confident and professional when dealing with customers

A clear communicator with good written and verbal skills

Comfortable answering phones and dealing with a wide variety of people

Reliable and able to take ownership of responsibilities

Good with computers and able to learn new software quickly

Able to remain calm and organised when things get busy

A team player who is also comfortable working independently

Previous experience in office administration, customer service, scheduling, reception, service coordination or a similar role would be highly regarded

About us

Pool World Noosa is a well-established, independent, family-owned business servicing the Noosa region for more than 25 years. With a busy retail store and a large mobile pool service and installation team, we are a hands-on, family-owned business that values people who take pride in their work, look after customers and support the people they work alongside.

Benefits

Above Award wages, based on experience and ability

Full-time, stable employment

Modern, air-conditioned workplace in Noosaville

On-the-job training and support

A varied role with genuine responsibility

The opportunity to become an important part of a growing local business

Friendly team environment

Long-term employment opportunities for the right person

Staff discounts on pool and spa products