Customer Support & Administration Officer

Far North Queensland Hospital Foundation, Cairns

Full-time (part-time may be considered for the right candidate)

Salary: $60,000 plus superannuation

About us

The Far North Queensland Hospital Foundation is a registered charity that supports public health services from Tully to the Torres Strait. Since 1997, we have contributed more than $30 million to improve healthcare by funding equipment, facilities, education, research, and patient support services.

Unlike many charities, our commercial operations, including cafés, catering, vending machines and the Cairns Hospital car park, cover our operating costs. This means every donated dollar supports health care initiatives across Far North Queensland.

About the role

We're looking for a friendly and organised Customer Support & Administration Officer to join our team in this newly created role.

Reporting to the Social Enterprise Operations Manager, you'll provide customer service and administration support across the Foundation's Cairns Hospital car park, reception and office operations.

This is a varied role where you'll be the first point of contact for many of our customers, assisting with parking enquiries while also supporting the smooth day-to-day running of the Foundation office.

Your responsibilities will include:

Responding to customer enquiries by phone, email, intercom and in person

Managing customer parking accounts and permits

Assisting customers with parking enquiries, payments and access issues

Providing reception support and greeting visitors

Maintaining accurate records and completing data entry

Assisting with general office administration

Supporting volunteer administration when required

Working collaboratively with the wider Foundation team

About you

You'll enjoy helping people, communicating with a wide range of customers and keeping things organised. You have a positive attitude, strong attention to detail and enjoy working as part of a team.

You'll also bring:

Previous experience in customer service, administration or reception

Good communication and interpersonal skills

Strong organisational skills and attention to detail

Confidence using Microsoft Office and computer-based systems

The ability to manage competing priorities

A professional, reliable and customer-focused approach

Experience in parking operations or customer account management would be an advantage but is not essential. Full training will be provided in our systems and processes.

Why join us?

Work for a respected local charity making a genuine difference in Far North Queensland

Join a friendly and supportive team

Enjoy a varied role with no two days the same

Receive on-the-job training and opportunities to develop your skills

Be part of an organisation where every day contributes to better health care outcomes for our community

Apply now

If you're looking for a varied customer service and administration role where your work has real purpose, we'd love to hear from you.

Please submit your resume together with a brief cover letter telling us why you're interested in joining the Far North Queensland Hospital Foundation.