Internal Sales Representative

Epping, VIC

Join a Growing Business

At Omni Group, we're passionate about helping our customers succeed. Through our commitment to exceptional service, innovative solutions and strong relationships, we've built a reputation for being responsive, reliable and easy to do business with.

As we continue to grow, we're looking for an energetic and customer-focused Internal Sales Representative to join our team at Epping.

This is an excellent opportunity for someone who enjoys building relationships, identifying opportunities and playing a key role in driving business growth.

About the Role

As an Internal Sales Representative, you'll be responsible for managing customer enquiries, generating new business opportunities and supporting our external sales team to deliver outstanding customer outcomes.

You'll be a key point of contact for customers, helping them find the right solutions while ensuring every interaction reflects Omni's commitment to service excellence.

What You'll Be Doing

Proactively contact existing and prospective customers

Respond to inbound sales enquiries via phone, email and online channels

Prepare and follow up quotations

Process customer orders accurately and efficiently

Schedule appointments and opportunities for the external sales team

Maintain accurate customer records and activity within our CRM

Follow up open opportunities to maximise conversion rates

Work closely with sales, marketing, customer service and logistics teams

Build strong customer relationships that drive repeat business

What Success Looks Like

Strong customer engagement and responsiveness

Consistent pipeline activity and opportunity generation

Achievement of appointment, sales and business development targets

Accurate CRM and customer data management

High-quality customer interactions and positive customer outcomes

Contribution to a high-performing and collaborative sales culture

About You

You will ideally bring:

Previous experience in an Internal Sales, Customer Service or Sales Support role

Strong communication and relationship-building skills

A proactive and results-driven mindset

Experience using CRM systems and sales tools

Strong organisational skills and attention to detail

The ability to manage multiple priorities in a fast-paced environment

A genuine passion for delivering exceptional customer service

Experience within wholesale, industrial, manufacturing, logistics or distribution industries will be highly regarded.

Why Join Omni Group?

Supportive and collaborative team environment

Opportunity to develop your sales career

Employee Assistance Program (EAP)

Stable and growing Australian business

Ongoing training and development opportunities

Values-driven culture focused on customer success

At Omni Group, we live our values every day:

For Us, It's Not a Problem
Nimble and On Time
Together Everyone Achieves
Going Above and Beyond
Just Get It Done

If you're looking for a role where you can build relationships, contribute to business growth and be part of a team that genuinely supports one another, we'd love to hear from you.