
Guest Experience Officer
Park Lane Group
Posted 15 days ago
Full time role – job security - competitive annual salary of $27.97-35.48 per hour + super
Work in a stunning bush-and-beach location just minutes from Noosa
Career growth opportunities within a growing Australian family business
About Us
Imagine working where the bush meets the beach, just minutes from Noosa but a world away from the hustle.
BIG4 Noosa North Shore Retreat is a hidden gem surrounded by national parks and sandy shores, offering a unique combination of eco-adventure, relaxed family holidays, and group experiences. Just five minutes from Tewantin, our park includes a bustling bistro, a casual café, a general store, and a popular school camp program, all set in a natural environment that attracts both travellers and locals.
BIG4 Noosa North Shore is part of the Park Lane Group — a proud family-owned business since 1992.
We create places where families relax, reconnect and make great memories.
A beautiful holiday park loved by guests
Part of a growing and trusted family business
We care about quality, pride and great service
A friendly team that supports each other
A place where your work truly makes a difference
What You’ll Do
Bring Holidays to Life!
Are you passionate about delivering unforgettable holiday experiences and thriving in a vibrant, guest-focused environment? Look no further! Park Lane Holiday Parks is searching for a dynamic and enthusiastic Guest Experience Officer to help create magical getaways for our guests. You will be a key player in ensuring every guest's stay is seamless and memorable.
You will help make every guest stay smooth, welcoming and memorable.
Welcome guests and provide front desk support
Manage bookings, payments and guest enquiries
Answer phone calls and emails promptly
Resolve guest concerns with care and professionalism
Promote park activities and accommodation options
What You’ll Bring
You enjoy helping people and thrive in a busy environment.
Strong customer service skills
Clear communication and a positive attitude
Good organisation and attention to detail
Confidence using booking systems and computers
Ability to work both independently and in a team
Current Blue Card (or willingness to obtain) and Australian work rights
What’s in it for You
Work in a slice of paradise where pristine nature meets laid-back comfort in one of Queensland's iconic beachside destinations
Work with a supportive team and help create memorable holiday experiences for thousands of guests each year
Join a trusted family-owned Australian business where your contribution matters
Be part of an exciting period of growth, with major expansion plans underway
Access career development, training opportunities, and employee benefits across the Park Lane Group
Staff discounts across Park Lane Holiday Parks and A Maze N Things
Apply Now!
If you are an energetic chef looking for a long-term opportunity in one of the Sunshine Coast's most unique hospitality environments, we'd love to hear why you're the perfect fit for the Noosa North Shore team.
Apply now through Seek with your resume and a short cover letter. If you would like further information, please contact Geoff at ••••@parklanegroup.com.au.
Unfortunately, we are unable to offer sponsorship employment at this time.
👉 Learn more at
https://www.parklaneholidayparks.com.au/noosa-north-shore/
https://totaladventures.com.au/
About Park Lane Group
Park Lane is a dynamic family-owned company operating across hospitality, tourism, senior living, and construction. We own and manage seven holiday parks across Victoria, providing exceptional guest experiences.
Incuding the iconic A Maze’N Things, a family-friendly theme park on Phillip Island, offering interactive experiences that entertain and inspire.
Our senior living communities provide vibrant, supportive environments for homeowners, while our in-house construction team delivers high-quality projects across our properties.
As a family business, we are committed to exceptional service, innovation, and fostering a workplace culture promoting growth, collaboration, and development.