Company description:

Legal Aid Comm of NSW

Job description:

Legal and Client Support Officer
Clerk Grade 3/4

Talent Pool recruitment for Temporary and Ongoing roles, Full-Time & Part-Time

Clerk Grade 3/4, Salary range $ 87,199 - $ 95,482 (plus super and annual leave loading)

Greater Sydney & Illawarra Legal Aid offices

About Legal Aid NSW

We stand beside people when they need it most.

At Legal Aid NSW, fairness isn't just a legal principle, it shapes everything we do - our culture, our services, our workplace and our decisions.

Since 1979, Legal Aid NSW has provided legal advice, support and representation in criminal, family and civil law, helping people across NSW navigate hardship and complex legal issues. Our work is challenging, but deeply meaningful.

In partnerships with LawAccess NSW, Community Legal Centres and the Aboriginal Legal Service NSW/ACT, we are located throughout the state including our Central Sydney office, 25 regional offices, and satellite and outreach offices.

About the Role

Join Legal Aid NSW as a Legal and Client Support Officer and play a vital role in helping people access the support they need when facing legal challenges.

As the first point of contact for many clients, you will provide compassionate and professional assistance, helping people navigate complex legal and personal circumstances while connecting them with the right information, services and support. Working in a fast-paced environment, you will manage client enquiries across reception, phone and digital channels, while supporting legal teams with a broad range of administrative and legal support activities.

This is an opportunity to make a genuine difference in the community while building a career within one of Australia's leading legal services organisations.

About You

You are a customer-focused professional who enjoys helping people and thrives in a busy, high-volume environment. You bring a calm, solutions-focused approach to every interaction and can confidently engage with clients from diverse backgrounds, including those experiencing complex legal and non-legal issues.

Highly organised and adaptable, you're skilled at managing competing priorities while maintaining accuracy and attention to detail. You are a collaborative team member who enjoys working closely with colleagues and stakeholders to deliver positive outcomes for clients.

You'll also bring:

Experience in administration, customer service, client support or a similar role

Strong communication and interpersonal skills, with the ability to build rapport quickly

Confidence using a range of systems and technology to manage information and workflows

Excellent organisational skills and the ability to prioritise effectively

A commitment to delivering high-quality client service with empathy, professionalism and integrity

If you're looking for a meaningful role where your work has a direct impact on the lives of people across Sydney and NSW, we'd love to hear from you.

You Belong Here

Here, every role has purpose.

Whether you're delivering frontline legal services or strengthening our organisation from behind the scenes, you'll help create fairer outcomes for the people across NSW.

We're building a workplace where every culture, identity, ability and voice are included and valued. We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities so you can connect and flourish at every stage of career.

You will be part of a diverse and inclusive organisation, working alongside like-minded and values driven people dedicated to justice, community impact, and delivering exceptional support and service through cross collaboration.

Benefits of working at Legal Aid NSW

As an employee of Legal Aid NSW, you will have access to and enjoy a variety of support and benefits so you can thrive professionally and personally. You'll love our:

Flexible Working - we are a Flex Ready certified and Carers and Employers accredited organisation. We are leading the way in offering a variety of flexible working options to uniquely support your unique work life balance.

Professional Growth - as the largest law firm in NSW we offer a variety of opportunities to enhance your career at every stage, through regional graduate programs, Practical Legal Training and work placements, mentoring, training, and secondment opportunities.

Work Health, Safety and Wellbeing - with dedicated programs, training, resources, and respectful work practices, our Wellbeing Framework ensures your physical, mental and psychosocial wellbeing matters, so you feel supported, safe and holistically well.

Essential Requirements

Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing roles) or a valid visa to work in Australia (for temporary roles

Undertake relevant pre-employment checks such as Criminal Record Check, and Conduct Service Check

Download the Role Description to explore the role in-depth.

We may use this recruitment to create a Talent Pool for similar ongoing or temporary vacancies we have over the next 18 months.

Apply Now!

Closing Date: Sunday 23rd August 2026 at 11.59pm

Your application is your chance to show why you're a strong match for this role.

Please provide:

A current resume (up to 5 pages)

Cover Letter (maximum 2 pages)

Please address the following 2 questions in your cover letter. Include each question as a heading and provide your response directly underneath.

Please provide an example of a time when you were the first point of contact for a customer or client with a complex issue. How did you assess their needs, provide support, and ensure they were connected with the right information or service?

Please provide an example of a particularly demanding day at work where you were juggling customer enquiries, administrative tasks, and competing deadlines. What strategies did you use to stay organised and deliver a high standard of service?

We're here to help

Legal Aid NSW is committed to a recruitment process that is inclusive and barrier free.

For accessibility support or recruitment adjustments, please contact Allison Alderton, [email protected] or on 02 •••• •721.

For information on Recruitment and Workplace Adjustments, visit Adjustments for individual needs | I Work for NSW.

For more information about the recruitment process and working at Legal Aid NSW view our Candidate Information Pack.

For role specific enquiries, contact Jeannine Ries, [email protected]

For recruitment enquiries, contact the Talent Acquisition Team on 02 •••• •347 or via [email protected].

Aboriginal candidates are encouraged to connect with the Legal Aid NSW Aboriginal Services Branch for a yarn.

For guidance on preparing for interviews , explore the NSW Public Sector's interactive Capability Application Tool.

Connect with us on LinkedIn, Facebook and Instagram.

We look forward to receiving your application!