Senior/ Assistant Manager, Learning & Service Excellence (Healthcare)
JobStudio
Posted 9 days ago
What you'll be doing
Coordinate and manage internal and external service awards, including submissions, evaluation processes, stakeholder engagement and award presentation activities
Partner with internal departments and external organisations to promote service excellence initiatives, staff recognition programmes and organisation-wide engagement activities
Support the enhancement of service recognition processes through continuous improvement initiatives, digitalisation and workflow automation where applicable
Plan and coordinate learning journeys, site visits and engagement activities to promote knowledge sharing and recognise service excellence
Support the development and delivery of service excellence programmes, including training, workshops, e-learning initiatives and on-ground coaching activities
Monitor project timelines, maintain programme documentation, prepare reports and ensure the successful delivery of assigned initiatives
Provide administrative and operational support for departmental projects and perform other duties as assigned
What we're looking for
Bachelor Degree in Learning & Development/ Human Resource/ Business/ Communications/ Hospitality/ Healthcare Management or related studies
ACTA, DACE, DDLP or other recognised adult learning certifications will be an advantage
3 – 5 years of working experience in learning & development/ service excellence/ employee engagement/ awards management/ stakeholder engagement
Experience in coordinating training programmes, learning initiatives, recognition programmes or organisation-wide engagement projects will be an advantage
Strong project management and organisational skills, with the ability to manage multiple initiatives and meet timelines
Excellent communication, presentation, negotiation and interpersonal skills, with confidence engaging stakeholders across all levels
Passion for service excellence, staff development and continuous improvement, with strong attention to detail and quality
Proficient in Microsoft Office applications; experience with e-learning platforms, workflow automation or digital solutions will be an advantage
Proactive, resourceful and able to work independently while contributing effectively within a collaborative team environment
Interested applicants, kindly furnish us with your full and detailed resume in MS Words format and click "Apply Now" button.
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About JobStudio
Why JobStudio?
1. We Genuinely Care About You
At JobStudio, we care about how you grow in your career. We make it our priority to understand you, your needs as well as ambitions. While monetary rewards are important, we know it is more than that. A job is about colleagues, opportunities for growth and inspiration. We try to stand in your shoes and understand what you truly want from a job and in life.
2. Rely on a Strong Network
Over the years, we have acquired experience and expertise in many sectors. As a result, we have built strong relationships with major companies, providing us with the latest job openings. More importantly, we know how you work and how you can fit into each company's culture. If you are a professional, JobStudio is able to find the right job for you.
3. You Deserve the Best
Within a short span of seven years, we have made a name for ourselves in the staffing and executive search industry. We hold about 70% of the healthcare recruitment sector. As a testimony to our stellar growth, our founder was awarded with Entrepreneur of the Year Award in 2014. We are confident that we can find the best job for you because we are the best in recruitment.
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