where can I #findmypeople?

You’ll find your people with one of the most established and influential travel technology organisations globally - supporting travel agencies of all sizes with systems, data and tools that underpin how the industry operates.

This is a business that sits at the centre of the travel ecosystem, working closely with agencies to help them grow, modernise and compete. It combines strong commercial discipline with deep industry knowledge and a genuinely supportive internal structure.

They’re now hiring a Commercial Sales & Account Manager to support growth across their agency network - and this is where you’ll find your people if you enjoy commercial conversations, relationship-building and problem-solving in a travel context.

so…tell me about this amazing opportunity?

This is a hybrid commercial role blending account management (approx. 60%) with new business acquisition (approx. 40%).

You’ll manage a portfolio of small to mid-sized travel agency customers, supporting retention, identifying growth opportunities, and introducing new products and solutions.

You won’t be doing everything yourself. Implementations, training and help desk support are handled by dedicated internal teams - freeing you up to focus on customer relationships, commercial conversations and portfolio growth.

You’ll also get involved in webinars, virtual sessions, industry events and occasional conferences. Some travel is required - mostly interstate, with occasional overseas team meetings.

This is a role with variety, learning, structure and real support around you.

the role:

Manage and grow a portfolio of travel agency customers

Balance retention and acquisition targets across your portfolio

Handle inbound queries and maintain accurate Salesforce records

Identify, upsell and cross-sell product adoption opportunities

Support agencies in modernising and digitising their workflows

Contribute to webinars, virtual sessions and industry events

Maintain strong CRM records, pipeline management and reporting

Collaborate closely with training, delivery and support teams

how will I know if I’m their people?

If you’re ready to #findyourpeople and enjoy blending sales, account management and industry engagement - this could be the right move.

You’re their kind of person if you have:

Travel industry experience, ideally as a travel consultant, BDM or Account Manager

Solid understanding of GDS

A naturally commercial mindset and curiosity about how agencies operate

Strong organisation and follow-through

Confidence managing relationships via phone, email and virtual meeting

sounds great... but what’s in it for me?

$90k–$105k base salary

Bonus scheme up to 20% of salary

Hybrid working model (approx. 50% office-based)

Strong internal support and clear role boundaries

Exposure across the travel agency landscape

A role with learning, structure and long-term career pathways

who are Kellaway People, anyway?

We’re Kellaway People – Australia’s leading recruitment firm for the travel and accommodation industry. With over 30 years of experience, we help great people find their people – and help great businesses find great humans.

the good news is…

By applying through Kellaway People, we may keep your details on file for future opportunities that suit your background. You can opt out anytime.

the bad news is…

We read every application, but due to the volume we receive, we can only contact candidates who closely meet the brief.