eCommerce Manager

Join a growing healthcare retail business

We are a Brisbane-based business supplying scrubs, medical supplies, medical equipment, footwear and educational resources to healthcare professionals across Australia.

As our online business continues to grow, we're looking for an enthusiastic and capable Ecommerce Manager to help drive our digital sales and customer experience.

This is a hands-on role suited to someone with a solid foundation in ecommerce who is ready to take the next step in their career within a small, fast-paced business where they can make a real impact.

About the Role

Based out of our Tingalpa Office, and reporting to the Operations Manager, you will manage and optimise all aspects of our ecommerce operations, including website development, performance, digital marketing and ecommerce systems.

Your responsibilities will include:

Managing and implementing all ecommerce integrations and ensuring systems operate effectively.

Managing and maintaining our BigCommerce website.

Updating product catalogues, pricing, promotions and merchandising.

Improving website performance, customer experience and online conversions.

Managing customer reviews and loyalty programs through Yotpo.

Managing and optimising our customisation solution.

Assisting with Meta and Google advertising campaigns.

Monitoring website analytics, SEO and ecommerce performance.

Identifying and cultivating opportunities to improve online sales and customer engagement.

Ensuring product launches and promotional campaigns are executed effectively on the website.

Working with external developers and service providers to resolve technical issues.

Provide front of house customer service and support sales team where required.

About You

To be successful in this role, you will have:

1–2 years' experience in an ecommerce, digital marketing or online retail role.

Experience working with ecommerce platforms such as BigCommerce (or similar platforms such as Shopify or WooCommerce).

Experience with digital marketing platforms and email marketing.

Familiarity with Google Ads and Meta Ads.

Strong organisational skills and attention to detail.

A proactive approach and willingness to learn new systems.

Good analytical, coding and problem-solving skills.

Excellent communication and time management skills.

Experience with the following platforms is highly regarded:

BigCommerce

Lightspeed POS

Dotdigital

Yotpo

Podium

Kit Builder

Google Analytics

Meta Business Suite

Google Ads

What We Offer

Salary of $75,000–$90,000 + Super, depending on experience.

A key role within a growing Brisbane business.

A supportive team environment with opportunities to develop your skills.

Variety, autonomy and the opportunity to contribute directly to business growth