Role Overview

PALOMA Salon is a premium hairdressing destination for effortless luxury, technical excellence, and holistic guest experience. We're a high-performing, values-driven salon team where collaboration, care, and consistency are key. As our Salon Coordinator, you'll be the heartbeat of the salon — overseeing daily operations, leading our team with warmth and precision, and ensuring every guest's experience reflects our "Playing to Win" philosophy. You'll work closely with our Director to deliver a high level of service, organisation, and communication — ensuring both our guests and team are supported, seen, and inspired every day.

Key Responsibilities

• Manage team calendars and appointment scheduling across phone, email, and online bookings

• Respond promptly and professionally to client inquiries and requests

• Adjust and reorganise appointments to align with team availability

• Handle guest payments and maintain accurate transaction and daily banking records

• Create and manage team rosters and weekly scheduling

• Oversee apprentice sign-ups and liaise with TAFE and apprenticeship boards

• Manage challenging client situations with professionalism and care

• Conduct weekly stock ordering and inventory management (retail, professional, cleaning, stationery, refreshments)

• Complete weekly banking and financial reporting

• Provide daily and weekly reporting to the Owner/Director

• Coordinate and assist with salon events and partnerships

• Support and motivate the team to achieve KPIs

• Assist the team to deliver an exceptional guest experience

• Maintain smooth day-to-day salon operations

• Uphold the Paloma Salon five-star service standards

What We're Looking For

• Strong leadership and team coordination skills

• Excellent communication and problem-solving abilities

• Initiative, drive, and a proactive, solutions-focused mindset

• Ability to thrive in a fast-paced, people-focused environment

• A passion for creating exceptional guest experiences

• Hairdressing background preferred (but not essential)

• Minimum 2 years' experience in a similar role (preferred but not essential) High consideration is taken on who you are, who you present yourself and what you could bring to the salon.

• A calm, confident, and positive nature that supports both team and clients

• A genuine passion for helping others look and feel amazing

• A bright, warm, and community-minded personality

• A professional who thrives on connection, teamwork, and creating beautiful experiences

• Exceptional organisational and communication skills — you love keeping things running smoothly

• A desire to nurture, coach, and grow a team while building a strong, motivated culture

• A values-driven mindset aligned with Paloma's ethos of excellence, collaboration, and continuous growth

• The ability to lead and to be able to take instructions and act on them.

Why PALOMA

• Work within one of Sydney's most respected salons, known for its premium experience and innovative approach

• Be part of a brand that values education, creativity, and consistency at the highest level

• Supportive leadership, ongoing growth opportunities, and a genuine team culture

• Competitive remuneration package with incentives and ongoing development

• Training and a shadowing is conducted initially and ongoing

How to Apply

If you're ready to lead with excellence and heart, and to bring your organisational brilliance to one of

Sydney's most loved salons, we'd love to hear from you.

Please send your CV and a short cover note to ••••@paloma-salon.com with the subject line: Salon Manager Application – PALOMA Salon.