Gaming Manager – The Queens Hotel Gladstone

$75,000 – $85,000 + Super | Full-Time

Lead Our Gaming Team at One of Gladstone's Premier Hospitality Venues

The Queens Hotel Gladstone is seeking an experienced and motivated Gaming Manager to lead our Gaming Department. This is an exciting opportunity to join a progressive hospitality business where compliance, customer service and operational excellence are at the forefront.

Reporting directly to the Venue Manager, you will oversee the day-to-day operation of our Gaming Lounge while leading a passionate team and ensuring the highest standards of compliance, responsible gambling and customer experience.

Key Responsibilities

Gaming Operations

Manage the daily operation of the Gaming Lounge.

Maintain exceptional presentation and service standards.

Monitor gaming machine performance and liaise with MAX Gaming technicians.

Manage gaming promotions and promotional draws.

Deliver an outstanding experience for members and guests.

Compliance & Responsible Gambling

Ensure full compliance with Queensland gaming legislation.

Manage Responsible Gambling obligations.

Oversee Self-Exclusion procedures.

Monitor Large Cash Transactions and Large Card Usage.

Manage MyCash procedures and cash controls.

Complete daily gaming compliance checks and audits.

Maintain accurate gaming records and documentation.

Assist with OLGR compliance requirements and venue audits.

Membership & Loyalty

Grow venue memberships.

Drive loyalty program engagement.

Promote gaming promotions and member rewards.

Build strong relationships with regular patrons and VIP members.

Leadership

Lead, coach and develop the gaming team.

Recruit, train and mentor staff.

Manage departmental rosters.

Conduct performance reviews.

Foster a positive, customer-focused culture.

Financial Performance

Monitor gaming revenue and KPIs.

Complete daily and weekly reporting.

Investigate variances and discrepancies.

Assist with budgeting and departmental performance.

About You

You'll ideally have:

Previous experience managing a Gaming Department or as a senior gaming supervisor.

Strong knowledge of Queensland gaming legislation.

Experience with MAX Gaming systems.

Knowledge of MyCash, Large Card Usage and gaming compliance.

Experience managing gaming promotions and loyalty programs.

Strong leadership and people management skills.

Excellent communication and organisational skills.

A commitment to Responsible Gambling and exceptional customer service.

Essential Requirements

Current RSA.

Current RSG.

Current Queensland Approved Manager Licence (or ability to obtain).

National Police Check (or willingness to obtain).

Full Australian working rights.

What We Offer

Salary of $75,000–$85,000 + Super, based on experience.

Ongoing training and professional development.

Career progression opportunities within a growing hospitality business.

Supportive leadership team.

Staff discounts across the venue.

A modern gaming operation with a strong focus on compliance and customer experience.

Apply Now

If you're ready to take the next step in your hospitality career and join one of Gladstone's leading venues, we'd love to hear from you.

Please submit your resume and cover letter outlining your gaming management experience.

Email: ••••@queensgladstone.au