Customer Service Representative - Call Centre - Eagle Farm Location
Smoke Alarm Solutions
Posted 5 hours ago
Smoke Alarm Solutions, Australia's number one smoke alarm inspection, installation and maintenance service, is currently looking for a friendly and motivated Customer Service Representative to join our Operations team based in Eagle Farm.
You'll be part of a supportive and high-performing team that values collaboration, continuous improvement, and delivering exceptional service — all within a fun and inclusive workplace.
What You'll Be Doing
Be the first point of contact for clients, tenants, and technicians who need assistance with jobs via phone and email
Understand customer needs and provide tailored support
Schedule appointments and manage service bookings
Complete general administration tasks
Stay informed on our products and services
You will be trained in customer service, supporting our field staff, and scheduling, giving you a well-rounded understanding of our operations.
What We're Looking For
Previous customer service experience (2 years minimum)
Call centre experience is preferred for this role
Strong communication and time management skills
Ability to thrive in a fast-paced work environment
A team player with a problem-solving mindset
CRM experience (desirable)
Must have Australian work rights
Why You'll Love Working Here
Great work-life balance – Monday to Friday, regular day shifts
Hybrid flexibility – work from home 2 fixed days per week after training
Free onsite parking at our Eagle Farm office
Fun team culture – regular bonding activities and social events
Inclusive and supportive environment
Apply Now
If you’d like more information about the role, please email [email protected]
Applications must include a cover letter and resume. We’re looking to fill this position quickly, so don’t wait—apply today via Seek to be considered
Smoke Alarm Solutions is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and identities. Our recruitment decisions are guided by our core values: Customer Focus, Credibility, Teamwork, Integrity,
About Smoke Alarm Solutions
Smoke Alarm Solutions is the largest provider of smoke alarm compliance and maintenance services to the Australian real estate industry and have been in operation since 2007. We supply, install and service smoke alarms in more than 270,000 Australian homes and we have technicians located in Queensland, New South Wales, Australian Capital Territory, Victoria and South Australia. We have the largest field service capability in the industry, meaning that we can promptly respond to any urgent job request. Our primary aim is to provide a cost-effective and user-friendly service that will remove the liability and stress surrounding the intricate set of guidelines involved with smoke alarm compliance. Find out more at smokealarmsolutions.com.au
Source: This extract was provided by the company
Customer Service Allocator | Logistics | Brisbane
Heidelberg Materials
Customer Services Administrator – Banyo
Datamars Ltd
Junior Store Manager - Uptown Brisbane City Centre
Fone King
Guest Service Agent – Brisbane
Meriton Suites
Guest Service Agent – Brisbane
Meriton Suites
Customer Service Representative
Citrus Group Pty Ltd
Customer Relations Officer
People2people - Brisbane
Guest Service Attendant
O'Reilly's Rainforest Retreat