Rates Coordinator

Full time - Fixed Term (5 years)

Salary: from $120,000 per annum + 12% super

Benefits:

Free parking and safe bike storage

End of trip facilities

Health and Wellbeing program

Access to Fitness Passport, a discounted workplace health and fitness program available to you and your immediate family members

Support through an Employee Assistance Program available to you and your immediate family members.

Flexible work arrangements

The City of Fremantle provides an eclectic mix of services, facilities and events to local residents, businesses and visitors. We are committed to employing caring, competent, adaptable and responsive, professional individuals who are excited about making Fremantle welcoming for all. The City is committed to serving our community and making a positive impact on our environment. We aim to do this through our culture, whereby we take ownership, bring creativity and innovative thinking, collaborate to create better outcomes, and celebrate our collective success. We are committed to reducing paper and going digital to reduce our environmental impact and improve access and efficiency.

Building a strong Rates Team is a key focus for this role. We are seeking someone who can develop the current team, building on the strengths of the individual team members. In addition to this, the successful candidate will possess a passionate approach to customer services, possess skills to enable them to work with detail and be able to work as part of a team.

The Rates team is looking towards the future, and as such is working to improve its current practices. The City is currently transitioning towards an organisation wide digitisation initiative and hence individuals need to be comfortable in a continuous improvement and technology rich environment.

Key responsibilities include:

Provide proactive leadership and supervision to the Rates team, fostering a culture of excellence and innovation.

Promote a strong customer service culture across the team and organisation.

Maintain accurate and up-to-date rate records in compliance with relevant legislation.

Coordinate the issuance of valuation and general rate notices, including interim and supplementary notices.

Manage the Emergency Services Levy (ESL) billing and reporting.

Manage pensioner rate rebate claims and ensure timely processing.

Oversee the debt recovery program for outstanding rates, including contract management with debt collectors and legal advisors.

Liaise with the appointed valuer (Landgate) to ensure timely and accurate valuation returns.

Review exempt and non-rateable properties and make appropriate recommendations.

Prepare rating model scenarios and provide strategic recommendations.

To be considered for this position, you will need:

Extensive knowledge of the Local Government rating environment, including relevant legislation and regulatory requirements.

Proven leadership experience, with the ability to effectively manage and support a team.

Strong proficiency in using various software systems and data management tools relevant to rates and revenue functions.

Demonstrated experience in managing financial hardship and debt recover processes in accordance with applicable legislation and best practice.

Well-developed communication skills, both written and verbal, with the ability to engage effectively with internal and external stakeholders.

Proficiency in Microsoft 365 product, with at least an intermediate level of skill across core applications (e.g. Excel, Word, Outlook).

Knowledge of the Local Government Act, specifically relating to rates is an essential criteria for this role.

The City of Fremantle promotes a workplace that actively seeks to include, welcome and value unique contributions of all people. The City encourages people of all ages, genders, and abilities, Aboriginal Australians and people from culturally diverse backgrounds to apply for this job.

If you have any access needs that may require reasonable adjustments to allow you to fully participate in the application and interview process, please get in touch with the contact below. If you are an Aboriginal person or a person with a Disability who would like assistance with your application, please contact the Jobs and Skills Centre on 136464.

Application Instructions:
Click Apply to be directed to our website and submit your application. Navigate to Job Attachments to view position description and Application Instructions.

Applicants should provide a current curriculum vitae and a two-page (maximum) cover letter in .pdf format. You do not need to address the selection criteria. Your CV and cover letter should demonstrate how your skills and experience make you a suitable candidate for the advertised position. The estimated closure date is Sunday the 30th of November at 5pm but we reserve the right to close the ad prior to this date.

To discuss this opportunity in more detail please contact Sinta Rosita on 9432 9636

Applicants must have the right to work in Australia.