• Deliver outstanding customer service
• Enjoy a friendly team environment
• $35.37 per hour (inc. casual loading) + superannuation + applicable penalty rates

About Us

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.

Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

About the Role

Do you enjoy delivering exceptional customer service in a fast-paced team environment? Are you looking for flexible, casual work with evening, weekend, and holiday shifts? If so, the Ryde Aquatic Leisure Centre is looking for you!

We are seeking a Customer Service Officer (Casual) to be the first point of contact for our patrons. In this role, you will provide friendly and efficient service, ensuring every visitor has a positive experience at our Centre.

Key responsibilities include:

• Greeting and assisting patrons at the front desk
• Handling telephone and in-person enquiries
• Processing forms, payments, and point-of-sale transactions
• Providing administrative support to the Swim School
• Using initiative to resolve day-to-day customer issues

If you’re a reliable, team-oriented individual with strong communication and problem-solving skills, we’d love to hear from you.

How to apply

Please ensure you give full answers to the online application questions, showcasing your abilities and experience. Your answers, in conjunction with your resume, will determine if you are invited to an interview.

Please note you do not need a “password” to use our on-line application system, however you have the option save and return to your application prior to the closing date. In addition to answering the online questions, this position requires you to attach your Resume to complete the application process. Please note, you are not required to submit a cover letter or a statement addressing selection criteria.

Closing Date: Sunday, 09 November 2025 at 11:30pm

If you would like to know more, please see the position description or contact Melinda Contino on 88785112 for a confidential discussion.

City of Ryde is committed to Equal Employment and Child Safety