Join a Global Leader in IT Lifecycle Solutions
This is an exciting opportunity to become part of SK tes, a renowned global leader in IT Lifecycle solutions. As a comprehensive partner in the commissioning, deployment, and retirement of technology assets, SK tes is the preferred sustainability partner for major technology brands.

About the Role
We are seeking a Service Delivery Associate, a key position within the SK tes team, dedicated to providing exceptional and efficient service to our clients. If you possess a positive attitude and a desire to develop your skills and knowledge, this role may be the perfect fit for you. We welcome individuals aspiring to build a career in customer service or those seeking administrative and phone experience who enjoy collaborative team environments.

Key Responsibilities:
• Address customer inquiries and complaints, ensuring prompt resolution.
• Communicate effectively with customers via phone and email.
• Maintain accurate and timely reporting and documentation, including administrative and communication systems.
• Manage records for both staff and customers.
• Process sales orders efficiently.
• Provide clients with information regarding a variety of products and services.
• Coordinate and process new customer after-sales orders.
• Address all inquiries and service requests received through phone, email, and our website thoroughly and efficiently.
• Deliver advanced support in Microsoft Excel.
• Maintain effective and timely communication with clients and internal stakeholders.

Experience and Skills

Essential Skills:
• Strong ability to prioritize tasks and meet deadlines.
• Demonstrated self-awareness and effective self-management.
• Superior work ethic and self-motivation, paired with a positive attitude.
• Excellent verbal and written communication skills, along with strong interpersonal abilities.
• Initiative and problem-solving aptitude.
• High level of accuracy and attention to detail.
• Eagerness to learn and grow within the company.

Experience:
• Advanced proficiency in Excel and its functionalities.
• Strong computer literacy and software proficiency.
• Minimum of 2 years of experience in customer service or administrative roles.
• Competency in Microsoft Word and other relevant applications.
• We invite you to apply and become part of our dedicated team at SK tes, where your contributions will make a significant impact on our client service and operational excellence