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Position Description: Program Manager

Organisation: Talbragar Wiradjuri Aboriginal Corporation (TWAC)

Location: Dubbo, NSW

Reports to: Executive Leadership / Board of Directors

Direct Reports: Program Coordinators, Administrative Officers

Classification: SCHADS Award Level 5–6 (depending on experience)

Employment Type: Full-time / Part-time (negotiable)

About TWAC

Talbragar Wiradjuri Aboriginal Corporation is a not-for-profit organisation committed to delivering culturally safe, inclusive, and respectful services that promote Aboriginal cultural sustainability. Our values—Respect, Empowerment, Sustainability, and Quality—guide everything we do.

Role Purpose

The Program Manager is responsible for leading and coordinating the delivery of culturally strong programs and services. This includes overseeing operational processes, managing staff, ensuring compliance, and driving continuous improvement across all program areas.

Key Responsibilities

Program Leadership

Lead the planning, implementation, and evaluation of programs aligned with TWAC's strategic goals.

Ensure programs are culturally appropriate and responsive to community needs.

Collaborate with Cultural Leads to embed cultural knowledge and practices into service delivery.

Team Management

Supervise and support Program Coordinators and Administrative Officers.

Foster a positive, collaborative, and culturally respectful team environment.

Conduct regular supervision, performance reviews, and professional development planning.

Operational Oversight

Ensure efficient use of TWAC's systems and platforms for program delivery.

Maintain accurate records and reporting in line with compliance and funding requirements.

Escalate complex client or operational issues appropriately.

Stakeholder Engagement

Build and maintain strong relationships with clients, service providers, and community partners.

Represent TWAC at meetings, forums, and events to promote the organisation's vision and programs.

Financial Management

Monitor program budgets and expenditures.

Ensure financial documentation is accurate and accessible for reporting and auditing purposes.

Key Performance Indicators

Programs delivered on time, within budget, and aligned with strategic priorities.

Staff performance and engagement reflect TWAC's values and standards.

Stakeholder feedback indicates high levels of satisfaction and cultural safety.

Compliance with all relevant legislation, policies, and procedures.

Essential Criteria

Aboriginality (as a genuine occupational requirement under Section 14 of the Anti-Discrimination Act 1977)

Minimum Diploma in Business Administration, Social Sciences, or related field.

Demonstrated experience in program management, preferably in community or Aboriginal organisations.

A minimum of 3-4 years of program management experience is required.

Strong leadership, communication, and interpersonal skills.

Proven ability to manage budgets, reporting, and compliance.

Demonstrated experience managing budgets in the range of $200K-$500K.

Current Working with Children Check and National Criminal History Check.

Valid driver's licence and willingness to travel.

Desirable Criteria

Tertiary qualifications in Social Work, Community Development, or related disciplines.

Experience working with Aboriginal communities and knowledge of Wiradjuri culture.

High-level proficiency in Microsoft Office and electronic management systems.

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