About the opportunity

As the Residential Services Manager, you will hold full operational responsibility for the day-to-day leadership of the home. You'll ensure the highest standards of care and service delivery while driving performance across clinical governance, staff leadership, compliance, and resident satisfaction.

You'll be supported by a skilled corporate team who will work in partnership with you across finance, quality, marketing, and people & culture-allowing you to focus on what matters most: exceptional care and team culture.

You will play a key role in guiding the facility towards the upcoming aged care reforms, with particular focus on care minutes compliance, workforce rostering, and operational readiness.

Key Responsibilities:

· Lead a dedicated team to deliver safe, person-centred care aligned with the Aged Care Quality Standards

· Oversee clinical, hospitality, and environmental services to create a welcoming, homelike environment

· Manage budgets, AN-ACC funding, occupancy, and financial reporting

· Drive quality improvement, audit readiness, and risk management initiatives

· Foster strong relationships with residents, families, staff, and local health networks

· Ensure workforce compliance, training, and development are aligned with best practice

About You:

· At least 5 years of leadership experience in aged care, with 2+ years in a residential management role

· Strong understanding of aged care legislation, funding models (AN-ACC), and accreditation

· A hands-on leadership style with a focus on people, outcomes, and resident experience

· Excellent communication, critical thinking, and problem-solving skills

· AHPRA registration as a Registered Nurse

· Tertiary qualifications in business, health, or management highly desirable

What's on Offer

· $180,000 package including superannuation.

· Accommodation support for those relocating to the region.

· Temporary on-site accommodation to support a smooth transition.

· Full-time permanent leadership role with real autonomy and operational support

· A collaborative and mission-aligned workplace that values innovation and compassion

· Career progression opportunities and access to ongoing professional development.

About the Company/Culture

Our client fosters a values-driven, resident-first culture where kindness, respect, and accountability are at the heart of everything. Leaders are supported, innovation is encouraged, and teams work collaboratively to deliver high-quality, person-centred care. With a strong commitment to ethical practice and continuous improvement, the culture empowers staff to make meaningful contributions and feel genuinely connected to the mission of supporting older Australians to live with dignity and choice.

How to apply

If you're a clinically experienced leader who thrives on operational excellence and wants to be part of a transformative period in aged care, email Scott Harris at [email protected] or call 0483 959 664 for a confidential conversation.