Customer Experience Consultant (Full-Time | Hybrid Work)

As a Customer Experience Consultant, you’ll report directly to the Head of Customer Experience and play a key role in delivering seamless, end-to-end service for our customers — from their first enquiry to their post-rental follow-up. You’ll join a supportive team that prides itself on being a one-stop shop for customer needs, where reliable and exceptional customer service drives everything we do.

Your primary responsibilities of the role will include:

Develop and maintain customer relationships with corporate, leisure & commercial customers.

Manage all aspects of a customer’s Enterprise experience both online and over the phone.

Communicate with our suppliers providing accurate information regarding reservations, availability, and location information.

Liaise with locations and departments to follow up on customer feedback ensure a swift and accurate response

Meet specified time-frames and quality standards

Maintain documentation and records to high standards

General administration duties

About You

Our ideal candidate will have previous demonstrated experience in customer service and/ or the claims handling process and will have the following skills and attributes:

Outstanding Customer Service Skills

Adaptive verbal and written communication

Strong attention to detail

Genuine desire to help customers and resolve issues.

Organisation skills with the ability to multi-task in a fast-paced environment

Flexible with willingness to learn and adapt.

Ability to follow processes, procedures and maintain documentation and records to high standards.

Employee Benefits

Hourly Rate plus penalty rates and performance incentives

Earned Wage Access - access your earned wages instantly between paydays

Ongoing training and development - utilise our global network’s wealth of knowledge

Employee and “family & friends” discounts on car rentals globally

Access to hundreds of discounts and offers on health insurance, gym memberships, home loans, movie tickets and much more

Various avenues of assistance are available to help you achieve your career goals via external training programs and professional development courses