Job Description

This position is responsible for ensuring the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.

What are your Primary Duties?

Ensure the security of guest rooms and keys.

Assist the Assistant/Executive Housekeeper in the daily checking of bedrooms and designated team member areas to maintain standards.

Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.

Be competent in the running of the hire and clean laundry operation and ensure the cost effective use of linen and assist with inventories as requested by the Assistant/Executive Housekeeper.

Ensure the correct handling of guest laundry and lost property.

Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.

Respond to special requests with a sense of urgency.

Ensure VIP rooms have correct amenities as requested by Front Office.

Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorized by appropriate department head.

Any other reasonable tasks requested by your manager.

Qualifications

Minimum of 2 years supervisory experience in a similar Hospitality environment, with supervisory qualifications desirable.

Good working knowledge of Microsoft Outlook, Microsoft Office and Opera.

Good written and spoken English.

What 'Key Competencies' must you have?

Ability to work a variety of shifts.

Service oriented with an eye for detail.

Multicultural awareness and able to work with people from diverse cultures.

Ability to work independently and demonstrated initiative in a dynamic environment.

An ability to understand and navigate complex stakeholder environments

Strong focus and passion for hotel operations.

Confident and articulate communication, negotiation, relationship and networking skills.

Time management skills with the ability to multitask.

Strong personal integrity.

Entrepreneurial spirit with drive, ambition and high level of energy.

Good interpersonal skills with ability to communicate with all levels of team members.

Flexible and able to embrace and respond effectively to change.

Role model in best western values and Heartiest culture.