• Full time, continuing position. Located at Merewether Building (H04) on the Darlington Campus
• Lead multiple teams to drive efficient technical and compliance services, enhancing outcomes in compliance, education, and research support
• Base Salary HEO10, $156,277 p.a. + 17% superannuation
  

About the opportunity

The University of Sydney is welcoming applications for an experienced and motivated Technical Services Manager - Service Delivery to join the Central Operations Services (COS): Services Delivery Team.

The Technical Services Manager plays a pivotal role in driving the day-to-day implementation of Technical Support Services (TSS) strategic initiatives across designated areas, particularly the chemical compliance software and services (MyLab). Working closely with senior management and academic leadership, this role ensures the effective delivery of operational and tactical activities that support the University's strategic goals. With deep expertise in at least one of the supported disciplines, the Technical Services Manager acts as both a trusted representative for customers and stakeholders and a strategic partner in shaping the delivery of high-quality technical support services.

Leading the execution of TSS strategic objectives, the Technical Services Manager fosters collaboration and teamwork within their area of responsibility while promoting strong connections across other TSS and professional teams University-wide. A key aspect of the role is developing and mentoring team members, enhancing their technical capabilities and interpersonal effectiveness to build a culture of growth and shared success.

In addition to delivering operational excellence, the Technical Services Manager upholds the highest standards of Work Health and Safety (WHS), ensuring all activities comply with University policies and legislative requirements. Through close collaboration with enabling functions, particularly Health, Safety, and Wellbeing, this role ensures a safe, compliant, and supportive environment for staff and students alike.

Your key responsibilities will be to:

• provide effective leadership, management, delegation, coordination, guidance, and support to team leaders (Senior Technical Officers), including effective division of workload between teams
• collaborate with the relevant Technical Service Specialist and other subject matter experts, develop consistent systems, process, practices, and procedures to ensure alignment with TSS objectives to enable teams to deliver support services effectively
• actively manage the University's chemical compliance system and service, including the range of available consumables, supplier catalogues and team service levels
• oversee the development/implementation of communication strategies and plans to meet requirements of relevant stakeholders across a large responsibility area
• ensure all the requirements of the technical area and service are, safe and compliant with relevant University policy and legislation
• develop safety action plans and implement the Safety Management System at the multi-team/multi-facility level and regularly report on progress within TSS and to relevant parties as required
• actively contribute to the ongoing development of the TSS overall Business Continuity Plan (BCP) and provide BCP coordination for the multi-facility responsibility area, collaborating with other Technical Services Managers to ensure adequate shared BCP resourcing
• manage the technical areas' approved budget/expenditure. Escalate to the TSS director and the TSS Management Group for any additional funding/resource as required to meet changes in demand or services.
  

About you

• bachelor's degree in a technical discipline or an equivalent combination of training and experience
• sound working knowledge and acute awareness of safety regulations and operating procedures within the laboratory, workshop, and/or depot environments including experience in working with large volumes of hazardous substances with well-rounded experience in implementing relevant safety procedures
• excellent interpersonal, verbal and written communication skills with sound negotiating and conflict resolution skills and a demonstrated level of tact and discretion in dealing with a variety of matters
• significant and relevant experience in managing/planning/supporting technical teams to provide services to researchers, along with experience in scaling, troubleshooting, and developing practical classes
• background in the management of technical environments and will have utilised their experience in introducing policies and procedures related to efficient operational performance and compliance of the technical environment, including work health and safety and other legislative requirements
• experience in managing a diverse range of stakeholders with distinct requirements
• experience working within a complex environment
• people management experience, including managing staff performance and development.
  

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Kevin Lim, Recruitment Operations by email to [email protected].

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Sunday 16 November 2025 11:59 PM