What you will be doing:
• Provision of leadership, guidance and support the team and all staff through the effective coordination of a range of activities.
• Support a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety and learning.
• An active and positive member of the local leadership team, working cooperatively across all teams and across the Service Delivery network.
• Ensure staff are supported to achieve excellence in their performance at work that maximises potential to achieve service delivery and strategic objectives.
• Understand, support, and apply policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
• Develop and apply a sound level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved customer outcomes and communicating effectively and sensitively.
• Lead, model and foster professionalism, accountability and ethical behaviour.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

The skills you will need include being able to:
• Actively work to understand customers and stakeholders, encouraging a strong customer-focus and understanding of customer perspectives.
• Promote and adopt a positive and balanced approach to managing conflicting demands. Assist team members to adapt to changing customer needs and expectations.
• Foster a collaborative and positive team environment through modelling open communication and developing staff for high performance.
• Apply business management skills in corporate governance such as financial and HR management.
• Model professional, ethical, and culturally sensitive behaviour and consistently apply those standards.

Applications to remain current for 12 months.

Job Ad Reference: QLD/668309/25
Closing Date: Thursday, 13 November 2025