3 x Regulatory Officer - at the Information and Privacy Commission NSW (IPC)

Clerk Grade: 7/8

Annual Salary Range: $113,574 - $125,720 + superannuation

Employment Type: 3 x Ongoing, Full-time

Location: McKell Building - Haymarket

• Opportunity to lead complex case work and support systemic compliance outcomes.
• Contribute to improving compliance and protecting privacy across NSW public sector agencies.

About the role

We are currently seeking three experienced and motivated Regulatory Officers to join the Information and Privacy Commission NSW (IPC). As a Regulatory Officer at the IPC, you will play a key role in ensuring compliance with legislation administered by the IPC. You will manage both proactive and reactive regulatory tasks, utilising problem-solving, negotiation, and alternative dispute resolution skills to resolve issues efficiently. Your work will include conducting audits, regulatory initiatives, and case management of reviews and complaints, supported by data analysis and research, with a focus on promoting systemic compliance through education and guidance.

Your key accountabilities include:

• Plan, prioritise and manage a caseload of files to achieve high-quality outcomes while maintaining key relationships and providing responsive customer service.
• Conduct regulatory work including information collection, research, document review, legislative interpretation, issue identification, problem-solving, alternative dispute resolution, and report preparation.
• Communicate effectively with agencies and the public, providing guidance on legislative interpretation and undertaking informal resolution of complaints where appropriate.
• Monitor and report on agency compliance, identify systemic or significant non-compliance issues, and contribute to process and service delivery improvements.
• Maintain up-to-date knowledge of legislation, policy, and operational procedures, ensuring accuracy and integrity of case management and records.

About you

You are an analytical, proactive, and collaborative professional with experience in regulatory or investigative roles. You excel at managing a high-volume caseload, prioritising work, and communicating complex information clearly. You are confident in applying legislation, guiding stakeholders, and resolving issues through negotiation and problem-solving.

To be successful in this role you will have:

• Appropriate tertiary qualifications or demonstrated experience in law, investigations, or regulatory functions.
• Demonstrated experience in regulatory activities, investigations, auditing, or proactive compliance initiatives informed by data analysis.
• Strong policy, research, and analytical skills, including the ability to interpret complex information and present clear recommendations.
• Proven project management experience, delivering initiatives and guidance for diverse stakeholders.

How to apply for the role at the IPC

Your application must include a cover letter of no more than 2 pages, and an up-to-date resume of no more than five pages which clearly details your skills and experience relevant to this role.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Applicants invited for interview will be required to complete additional assessments.

Please ensure you respond to all the selection criteria in your application and include your answers to the two pre-screening questions below.

As part of this application process, candidates are required to answer two pre-screening questions based on the focus capabilities for this role. Please ensure that your response is not more than 500 words:

Question 1: Give an example of a time where you were required to prepare a complex written communication to recommend a course of action to multiple audiences. Describe what made the written communication complex and the steps you took to ensure the communication was accurate, clear and tailored to different audiences. What was the result?

Question 2: Provide an example of a time where you have had to manage competing priorities, demonstrating how you assessed and balanced the priorities. What strategies or tools did you use to manage your workload effectively and efficiently? What was the outcome, and have you made any changes to your approach since then?

About us

The IPC is an independent integrity agency that supports the Information Commissioner and Privacy Commissioner to oversee the operation of privacy and information access laws in NSW. Our vision is to promote transparency and accountability through better access to information, balanced with a commitment to privacy rights for the people of NSW.

To learn more about the IPC, look at our website https://www.ipc.nsw.gov.au

Working at the IPC

The IPC is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

The IPC is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 13 November 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process