Our Client is a family-owned business with an incredible potential for growth. They are looking for an Operations Manager for their fabrication business.

About Us

We specialise external awning and blind fabrication, boasting great staff & good process, and have capacity to grow. The business is focused on a significant expansion goal: to double capacity over the next three years. This growth will be driven by more work from existing customers, new customers, and the introduction of new products. We value contribution and are looking for a key player to help us achieve our goals.

Culture is really important to us. We have an incredibly supportive team with strong customer centric values.

The Opportunity

We are seeking an experienced, results-driven hands on Operations Manager to take on the overall responsibility for the daily operations and running of the business. This role is vital for driving efficiency, managing capacity, and ensuring all parts of the production and service lifecycle are executed flawlessly as we target significant business growth. You'll have the support of the wider business, who assist with finance, compliance, marketing & IT Systems.

Key Responsibilities

The Operations Manager will oversee the full operational workflow, from initial order to final delivery including staff, customer and supplier relationships.

End-to-End Order Management

Manage the entire order lifecycle, including incoming order capture, review, production, and final delivery or pickup.

Maintain effective customer communication throughout the order process.

Build great relationships with customers and provide support to them in the most effective way.

Production & Process Excellence

Take responsibility for Production Management, covering end-to-end process and documentation.

Ensure the adequacy of tools and machines and maximise utilisation of existing machinery, which is currently sitting idle much of the time.

Drive Process Improvement by identifying opportunities to streamline current processes and ensuring all processes are known and documented.

Ensure safety and compliance is maintained at all times.

Staff and Capacity Management

Oversee Staff Management, ensuring we have the right team in place, their responsibilities are clear, and they are well trained.

Support staff with technical insights and direction

Manage the day-to-day capacity of the team to meet production goals.

Manage meeting cadence and internal communication.

Supply Chain & Stock Management

Manage Stock including the ordering and stock taking ensuring stock is always on hand to fulfil orders.

Build and maintain effective relationships with suppliers.

Measures of Success

Your performance will be measured against key business outcomes:

Business Growth (both profit and sales).

Customer and staff satisfaction and retention.

Production quality and speed.

What We Offer

We are offering a comprehensive remuneration package designed to recognise your existing value and reward you for driving the company's growth.

Competitive Base Salary (commensurate with experience) and Superannuation.

Company Vehicle

Skills and Experience

About you:

Proven experience in a senior operational or General Manager or Leading Hand role

Ideally you have experience in awning fabrication within a production or manufacturing environment.

Strong experience in managing end-to-end production, inventory, and suppliers

Great customer and relationship skills

Strong computer / technology skills.

Demonstrated ability to improve and document processes for efficiency gains.

Exceptional staff management skills, including capacity planning, training, and team development.

Creative problem solver

A "can-do" attitude with a proven track record of achieving business growth and profitability targets.

A willingness to do whatever is required.

Australian work authorisation is required for this position