About the role

Temporary full time opportunity to provide an efficient booking service for all patients, consultants and clinicians. This position provides a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude. The position is responsible and accountable for assisting with the management of the waiting lists in accordance with Queensland Health Policy.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Proficiently complete functions with a high standard of data integrity associated with the bookings for procedures/appointments, management procedure/appointment cancellations, confirmations, rescheduling and removals from the waiting list/clinics utilising software packages specific to TPCH eg: HBCIS, ESM, QFlow, Novell, Outlook and various Microsoft office suite program with the Implementation Standards and seeking involvement from clinicians as necessary.
• Demonstrate ability to remain calm and show empathy, understanding and patient as the first point of service ensuring that patient care is the priority and focus. Attend to department phone calls professionally and courteously and ensure “clinical” questions are referred to the appropriate clinical area/clinic or supervisor in a timely manner while ensuring confidentially is maintained in alliance with the Code of Conduct.
• Demonstrate high work ethics, the ability to work autonomously, exercise judgement and a high level of pride in the quality of work undertaken. Proactively plans, organises and manages own time effectively while remaining flexible and open to change. Assist other staff within a team structure to ensure priority tasks are completed and department/organisational goals are met.
• Provide and maintain a high level of administrative support to a number of multidisciplinary teams as required including, but not limited to, work processing, chart preparation, filing, data entry, revenue data collection and correspondence.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED