Title: Senior Security & Identity Escalation Engineer

Location: Sydney (4 days in office, Fridays WFH - finish at 1pm)

Team: Global Tech Operations - Follow-the-Sun Model (US, UK, AUS)

Salary: $230K - $260K + Bonus

The Opportunity

Join one of the world's leading music companies - home to the most iconic artists, labels, and creative teams on the planet - as a Senior Security & Identity Escalation Engineer.

This is a pivotal global role within the organisation's "follow-the-sun" operations model, providing expert technical leadership in security, identity, and access management. You'll be the go-to escalation point for complex incidents impacting global identity and security systems - leading investigations, restoring service, and ensuring lasting fixes.

Based in Sydney, you'll work directly with senior leaders across Los Angeles, Nashville, and London - acting as the regional escalation lead for critical security and identity issues while driving global improvement initiatives around automation, AI integration, and operational excellence.

If you thrive in high-stakes environments where no two days are the same, this is your stage.

What You'll Do

As the Senior Security & Identity Escalation Engineer, you'll lead global escalations and incident management across security and identity platforms - bringing technical depth, calm leadership, and a problem-solving mindset to every challenge.

• Lead the most critical global identity and security incidents - restore service fast and drive root cause analysis.
• Provide senior-level escalation support across identity, SSO, MFA, and PAM environments.
• Partner with L3 and architecture teams to improve reliability, resilience, and prevention strategies.
• Contribute to Zero Trust, PAM, and automation initiatives.
• Identify opportunities to streamline workloads using automation and AI - reducing noise and improving response times.
• Mentor global operations engineers and elevate team capability across regions.
• Represent the Sydney escalation function within global operations leadership forums.
• Collaborate with business units and IT leaders to communicate risk, progress, and investment priorities.

You'll spend around 30-40% of your time hands-on, troubleshooting and resolving live incidents, with the rest focused on leadership, improvement, and proactive optimisation.

About You

You're a calm, decisive technical leader with deep experience in identity, access, and security operations. You love the adrenaline of solving live issues, thrive in a fast-paced, global environment, and are trusted as the person everyone calls when it's critical.

• Minimum 10 years' experience in enterprise environments (global or large-scale preferred).
• Expert-level understanding of Microsoft Identity Suite, Active Directory, and M365.
• Deep technical knowledge of AWS (core platform), with exposure to GCP and Azure.
• Strong hands-on experience with CyberArk, MFA technologies (Duo, YubiKey, Ping), and SSO systems.
• Proficient in incident handling, defence and detection, and root cause analysis.
• Familiarity with Splunk, Dynatrace, CloudWatch, and modern observability practices.
• Comfortable working with Linux, Windows, Docker, Kubernetes, Terraform, and GitHub.
• Relevant certifications valued - CISSP, GSEC, GSIH, CISM, Palo Alto, Cisco, SANS, or cloud security.
• Outstanding communication and stakeholder skills - clear, calm, and credible under pressure.
• Experience in fast-moving, 24/7 operational environments (airlines, global media, large-scale tech) highly regarded.

You're not a project architect or consultant - you're a firefighter. Someone who gets in, diagnoses fast, and fixes what matters.

Culture & Perks

They value authenticity, creativity, and collaboration. Their Sydney office is a vibrant space, where you'll join a friendly, inclusive team that encourages you to bring your full self to work.

Perks include:

• Early Friday finish (1pm)
• Optional 1% additional super
• Annual Bonus $
• Global collaboration and travel opportunities

If this sounds like you or you'd like to find out more - Apply now!