Role: Governance and Risk Improvement Program Lead

Role type: 2 years temporary full-time position

Salary: DCS Clerk Grade 11/12, annual base salary starting at $149,739 plus employer's contribution to superannuation and annual leave loading

Location: Sydney (Hybrid working arrangements may be available)

About Us:

The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with its customers. We aim at putting the customers at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the Role:

Cyber Security NSW is seeking a Governance and Risk Improvement Program Lead to join the Office of the NSW Chief Cyber Security Officer. This is an exciting opportunity to lead the delivery of a portfolio of strategic initiatives to strengthen cyber security resilience across NSW government.

We're looking for candidates with demonstrated experience leading complex strategic programs of work to deliver high quality outcomes on time and on budget, communicating complex technical concepts to business, technology and executive audiences, and expertise in cyber security policy, governance and risk management.

Key Accountabilities:

• Lead the development and delivery of a portfolio of projects, identifying interdependencies and leveraging resources to maximise efficiencies and achieve required outcomes.
• Lead and oversee all aspects of project development, implementation and closure across a portfolio of complex projects, including preparing business cases and project plans, establishing appropriate governance, identifying, allocating and managing resources, and meeting reporting requirements, to ensure project outcomes are achieved on time, on budget, to quality standards and in line best practice project management methodology.
• Lead and oversee research on cyber security best practices, and formulate recommendations to support evidence-based policy and decision making related to AoG cyber security practices to achieve GRIP outcomes.
• Develop and implement strategies and tools for the continuous monitoring and evaluation of projects, including risk and contingency management, benefits realisation, and project impact and quality measures, to identify and address issues and assess project progress and overall effectiveness.
• Develop and manage relationships with stakeholders across the sector through the provision of expert advice on cyber security governance, risk and assurance and effective communication, negotiation and issues management, to ensure stakeholders are engaged, consulted and project deliverables are met.
• Provide expert advice and information to stakeholders on emerging project issues and present recommendations to support project delivery in line with established plans, budgets, timeframes, policy objectives and other project priorities.
• Lead the delivery of best practice advice, guidelines, policies and procedures that uplift AoG cyber security and successfully deliver policy priorities of the Cyber Security Governance and Risk Improvement Program
• Lead and manage project team/s, to deliver all key project/s milestones and outcomes.

About Cyber Security NSW Branch:

The Cyber Security NSW is a whole-of-government function located within Digital NSW in the Department of Customer Service.

We are responsible for ensuring a cyber safe NSW. The protection of our systems and digital information is vital because of the many essential services NSW Government provides including health, emergency services, and transport. Furthermore, the exciting digital transformation being undertaken across NSW Government requires similarly enhanced cyber security capabilities.

At the centre of this exciting and growing cyber capability, Cyber Security NSW is working across NSW Government to:

• Create an all-of government integrated approach to managing cyber risk and responding to cyber security threats
• Increase cyber skills and awareness
• Understand the risks from cyber threats to our digital information and systems
• Set cyber security standards
• Ensure we are prepared if a damaging cyber incident occurs

About You:

• The successful applicant must have, or be able to attain and maintain, NV1 security clearance and willingness to undergo a Police check as a condition of employment. The successful applicant must have demonstrated experience leading complex programs of work (preferably in an all of government context), a good working understanding of the NSW Government cyber security landscape, and or past experience working in a role that relates to cyber security policy, governance, or capability uplift.
• Tertiary qualifications or formal accreditations in project management or related discipline highly desired.
• Proven experience engaging effectively with both technical and non-technical stakeholders to build strong relationships and facilitate clear communication.

Applying for the role:

Please click on the link to apply and attach your resume (maximum 4 pages) and cover letter (maximum 2 pages) which should outline your experience against the key accountabilities and address the about you section.

Submissions that have not followed the above or that are submitted via email will not be considered.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Swathy Mohan via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 09:59 am, 31 Oct 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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