• Provide high quality case management to women and children experiencing family violence
• Salary packaging, gifted leave at Christmas and Easter, paid parental leave
• Competitive above-award salary, SCHADS Level 5.1

About The Role

The Family Violence Case Manager is an integral member of the Family Violence Team and delivers high quality case management services to women and children who are or have experienced family violence, including women who choose to remain in the relationship.

The role contributes extensive knowledge and understanding of family violence in the provision of case management. This role supports clients living in the community or other forms of accommodation including emergency accommodation and transitional housing.

Key Responsibilities

• Deliver high quality outreach case management services to women and children who are experiencing or have experienced family violence through trauma informed, systems and developmental frameworks
• Facilitate a multi-disciplinary team approach, providing a collaborative and holistic response for women and young people impacted by family violence, working toward identified goals
• Undertake MARAM comprehensive risk assessment and mitigation, needs assessment, safety planning and case planning with women and children
• Coordinate referrals for support and liaise with specialist services as required
  Support victim survivors accommodated in different type of accommodation settings including emergency accommodation

About you

• Appropriate tertiary qualification in Social Work, Psychology, or a related discipline
  
• Demonstrated capacity for outreach case management, including comprehensive risk and needs assessments and appropriate responses
  
• Experience in the family violence sector, particularly in fast-paced programs and with high-risk clients
  
• Proven ability to work with women and children presenting complex needs and behaviours (e.g. trauma, substance abuse, mental health, parenting issues, disability), including those from CALD or Indigenous backgrounds
  
• Strong understanding of the impacts of family violence and the application of relevant theoretical frameworks
  
• Demonstrated ability to maintain collaborative relationships with internal and external professionals
  
• Proficient in preparing written reports, maintaining case notes, and database reporting
  
• Effective team player with the ability to work independently
  
• Skilled in applying protective behaviours techniques to reduce children’s vulnerability
  
• Commitment to ongoing professional development, including awareness of the Royal Commission into Family Violence Recommendations and sector reforms

Family Violence Minimum Mandatory Qualifications under Recommendation 209

As per the minimum mandatory qualifications requirements via https://www.vic.gov.au/mandatory-minimum-qualifications-specialist-family-violence-practitioners

All candidates wishing to apply for this role must be able to demonstrate that they:

1. are considered EXEMPT under the policy OR
2. hold a Bachelor of Social Work or other equivalent qualification OR
3. have minimum 5 years relevant professional experience, OR a related qualification as per the mandatory minimum qualification requirements. OR
4. hold significant cultural knowledge and experience or lived experience, and have faced barriers to educational pathways

Please note that candidates wishing to enter the specialist family violence workforce via a related qualification or 5 years related professional experience pathway, OR the significant cultural knowledge and experience or lived experience pathways will be required to work towards an equivalent qualification within specified timeframes (as per the mandatory minimum qualifications policy). If you believe these pathways may apply to you and would like more information, please don’t hesitate to contact [email protected] to discuss this further.

Benefits

• Salary packaging - which can add up to $15,900 in tax-free pay per year
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• 12 weeks paid parental leave (primary career)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

How to apply

Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role.

Applications are considered as they are received. APPLICATIONS CLOSE: 9 November 2025

To view the position description please email [email protected]

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.