Company description:

Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness.

Job description:

• Temporary full-time contract until December 2026
• Clerk Grade 9/10 - $129,464.00 - $142,665.00 + super + entitlements
• Convenient office location near Central Station

About us

Legal Aid NSW delivers accessible legal services across criminal, family and civil law. We provide advice, court representation, and family dispute resolution through 28 offices and phone-based support, helping people navigate the legal system with confidence and fairness.

About the role

The role of Senior Project Officer will support the Respectful Workplace Support Team to embed Legal Aid NSW as a respectful workplace, and to support Legal Aid NSW staff and managers resolve workplace conflict and culture issues.

This role will offer senior project and other support to the Respectful Workplace Support Team. This includes providing advice, guidance and support to staff and managers, facilitating the resolution of culture and conflict issues in the workplace, and driving positive change through workshops, training, uplifting policies and procedures, and other proactive measures.

About you

The successful candidate will possess strong skills in communication (both written and verbal), project management, and conflict resolution. You will effectively manage workplace concerns and provide holistic solutions which consider the diverse needs and expectations of stakeholders across the organisation. You have demonstrated project management skills and experience managing competing priorities through excellent time management. You are committed to fostering an inclusive environment for all staff and have demonstrated experience supporting staff from diverse backgrounds.

You will provide evidence-based recommendations and use research and best practice to underpin project planning and decision-making processes.

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

WHY YOU SHOULD JOIN LEGAL AID NSW!

We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for our staff. This extends to all people we interact with in our work - our clients, colleagues, and external stakeholders. We strive to be a place where people from diverse backgrounds are proud to work, where all voices and cultures are valued and where people feel welcome, respected, supported and heard.

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community.

We strongly encourage applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQIA+ community, culturally and linguistically diverse people and other diverse communities.

We acknowledge, support and accommodate adjustments for people living with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or you'd like more information about what we can do to help you, please contact our team at [email protected] or 02 9134 9347.

Other benefits of working with us

• You will have access to training, development and mentoring opportunities.
• We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.

The essential requirements for this role

You must:

• Be willing to do a Criminal Record Check
• Hold an Australian or New Zealand citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)

Key knowledge and experience

• Significant experience managing workplace concerns and uplifting policies and practices to address concerns in a consistent and holistic manner.
• A relevant tertiary qualification or work experience. Psychology, social work or another field that provides a solid base for resolving workplace concerns is desirable.

How to apply

You MUST submit your application online. If you submit your application late or by, email it will NOT be accepted.

Your application must include:

• Your resume (no more than 5 pages)
• Cover letter (no more than 2 pages). In your cover letter, please answer the below 2 (two) targeted questions and outline how your knowledge and experience relates to role:

Targeted Questions

1. This role requires providing timely, practical, and inclusive advice to staff and managers on workplace conflict and culture issues. Drawing on your experience, outline your approach to delivering such advice. What key factors do you consider to ensure your guidance is effective, respectful, and aligned with organisational values and policies?
   
   
2. Provide an example of a time when you supported the resolution of a workplace conflict or culture issue. Describe how you assessed the situation, managed individual needs as well as diverse perspectives of the stakeholders involved, and contributed to a fair and pragmatic resolution.

Make sure your application is complete and you have answered all questions before you submit it.

Do you need help to apply?

It's important to properly prepare before you apply for a role. Here is some other information to help you:

• If you have questions about the role, you can contact Craig Cole via email: [email protected].
• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
• The Role Description sets out the responsibilities of the role.
• The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
• Applying for a Role
• Working at Legal Aid NSW

Closing Date: Friday, 07 November 2025 [11.59pm]