Do you live and breathe customer service, thrive under pressure, and love being at the heart of the action? If you're an experienced Front of House or Functions Manager with your finger on the pulse of the events scene – we want to hear from you!

This is your opportunity to bring events to life and lead a dynamic team as part of a vibrant and growing catering and events operation.

About the role

You will be working with the passionate Aspire Events & Catering team to deliver exceptional events – from glamorous VIP dinners for 500 guests, intimate gatherings to conferences, workshops and meetings, offering a broad and diverse scope to showcase your talents across multiple areas. You will bring strong operational expertise, attention to detail and quality customer service to help bring the Aspire team to be the premier function and event centre in the Illawarra.

Most events take place on the University of Wollongong campus, offering a unique and diverse environment to showcase your expertise.

In this hands-on role you will

Lead and inspire the front of house team to deliver high-quality events with a strong focus on customer service

Collaborate with internal and external clients on event planning and execution.

Bring your own creative flair and expertise.

Ensuring smooth and efficient operations across all stages – from coordination and setup to seamless event delivery.

Enjoy a mainly Monday to Friday role with the occasional weekend commitment.

About you

As an energetic and passionate leader with a demonstrated history of success in the events and catering space, you will manage a vibrant team to support our venues to be known as the go to premier event centre within the Illawarra.

This is a hands-on operational role, where you will be required to work alongside teams to deliver exceptional experiences whilst complying with company policies and NSW legislative requirements. In addition, you will need to have the following experience and skills:

Hold a current Responsible Service of Alcohol (RSA) certificate.

Extensive experience in the front of house/ events space – with a minimum two years management experience

Hands-on experience in planning, coordinating, and executing events of all sizes – from intimate gatherings to large-scale productions

Demonstrated high level organisational skills with proven experience in leading and managing a diverse team.

Strong problem-solving skills, including ability to react quickly and effectively to unexpected operational issues.

Current NSW Driver’s License

In return, we offer the following perks and benefits:

We have a generous package on offer to ensure you get the most out of your Pulse experience:

Work life balance – primarily a Monday to Friday operation, with occasional Saturday and Sunday events.

Generous leave entitlements including concessional leave, (paid time off between Christmas Day and New Years Eve each year, in addition to your annual leave) and birthday leave (take a day to celebrate another lap around the sun!)

Salary packaging available, including the ability to salary sacrifice campus parking and a gold gym membership with UniActive for only $2 per week.

Opportunities to learn and grow beyond food and beverage and events management. UOW Pulse runs gyms, retail outlets, student engagement activities and more on campus, with all business units working together to enrich student experience and bring the campus to life.

About us

UOW Pulse is a not-for-profit organisation that enhances campus life for students and staff through events, entertainment and experiences. We work across a diverse range of outlets and commercial sectors to provide and deliver a memorable experience for the entire UOW community.

Nestled within the scenic UOW campus, this location offers convenient access to the UniActive gym and pool, a range of dining options, Village Grocer, a chemist, hairdresser and a post office—everything you need for your daily essentials, all in one place.

UOW Pulse is a proud Child Safe Organisation. We take the safety of children and young people that we employ, support and care for seriously, and have a zero tolerance for child abuse. We have strict guidelines, policies, procedures, processes and training in place to support our teams in interacting with and working alongside children and young people. We aim to create a reflective culture of continuous improvement, where advocacy for children and young people is championed. The wellbeing of children and young people is at the forefront of what we do and the decisions we make. Hear what the children at Kids’ Uni have to say.

For more information, please refer to the job description. To apply, upload a current resume and cover letter outlining why you believe you're a good fit for the role.