About Us

At SNL Support Services, we believe in Empowered Outcomes. As a registered NDIS provider, we’re passionate about delivering high-quality, person-centred supports that help people live meaningful and independent lives.
Our growing team is built on Trust through Accountability, Excellence in Practice and a shared commitment to creating positive change in our community.

About the Role

As a Case Manager at SNL Support Services, you’ll play a vital role in empowering participants to achieve their goals and live meaningful, independent lives.
You’ll coordinate a range of supports, collaborate with families and providers, and ensure high-quality, person-centred service delivery in line with NDIS standards.

This position suits someone who is organised, empathetic, and confident navigating the NDIS framework while maintaining strong relationships with participants, families, and stakeholders.

Requirements & Desirable Qualifications

Demonstrated experience in NDIS administration, case management, or support coordination

Strong understanding of NDIS funding, compliance, and service delivery requirements

Excellent written and verbal communication skills

Ability to manage multiple participants and priorities effectively

Qualification in Community Services, Nursing, Disability, Mental Health, or related field (desirable)

Current NDIS Worker Screening Check, Blue Card, and Police Check

Key Responsibilities

Research, coordinate, and manage supports to meet individual goals across multiple providers

Ensure service provision aligns with participants’ individual plans and preferences

Support participants to connect with their communities, build independence, and exercise choice and control

Develop and maintain service agreements, case notes, and participant documentation

Work collaboratively with internal and external stakeholders to achieve positive outcomes

Conducting Performance reviews for support staff to improve quality of support and identify any training gaps

Support with Afterhours

Ensure services are delivered within approved funding levels and consistent with SNL policies and NDIS standards

Monitor and review the quality and value of supports, ensuring they meet participants’ goals and reduce incident risk

Participate in relevant training and professional development opportunities

Coordinate and support clients and staff, providing advice and guidance where required

Maintain accurate and confidential records, including incident reports and goal progress tracking and participant documentation

Represent SNL Support Services professionally at stakeholder meetings and community events