🚨MSP Life, But Better
Tech-Obsessed Team | Career Growth | Actual Work-Life Balance

👋 Who Are We?

We’re Reseau—a tech-forward Managed Services Provider with offices in Perth, Sydney, and Melbourne. For 18+ years, we’ve helped businesses evolve with technology while keeping their IT running smoothly.

We’re not your average MSP. We’re fast-moving, solution-focused, and genuinely love what we do. We support each other, share knowledge, and celebrate wins (yes, even the small ones).

🎁 What’s in It for You?

🧘‍♀️ Work-life balance that’s actually respected

💸 Performance bonuses

🎉 Team events (we know how to have fun)

📈 Upskilling & development—internal and external

🗣️ Open convos about what helps you thrive

💼 The Role

You’ll be our new Level 2 Service Desk Engineer, jumping into tickets, solving problems, and making clients feel like tech superheroes. Sometimes you’ll handle Level 1 requests (we all pitch in), and sometimes you’ll escalate—but you’ll always own the issue and keep the client in the loop.

You’ll work alongside Level 3 Engineers and a supportive Lead, with plenty of chances to spot trends, raise security flags, and grow your skills.

What You Bring

Must-Haves:

2+ years in Level 2 support or similar

2+ years in an MSP environment

Aussie PR or Citizenship

Valid driver’s licence

Willing to do a police check & pre-employment medical

Tech You’ll Touch:

N-Able (or similar)

Microsoft 365 / Azure AD / Intune

ConnectWise

Active Directory, DNS

VMware / Hyper-V

Veeam / Datto

VoIP / Broadsoft

Cisco / Meraki / Fortigate

Crowdstrike / NetSkope

AWS & Azure (bonus points!)

You’re Someone Who:

Communicates clearly (written & verbal)

Puts clients first and genuinely wants to help

Thinks in solutions, not problems (you love a good fix!)

Loves being part of a team—you collaborate, support your crew, and celebrate wins together

Enjoys learning new tech and sharing cool tips with teammates

Works efficiently and can prioritise workloads

Passionate about new technologies

Your Day Might Look Like:

Jumping on tickets and solving issues

Providing updates to clients and key stakeholders

Logging and categorising incidents

Spotting patterns and raising red flags

Root Cause Analysis

Knowledge Sharing with our National Team

Learning something new (because we’re all about growth)

🚀 Ready to Level Up?

If you’re looking for a role where your ideas matter, your growth is supported, and your team actually gets excited about tech—hit apply now.

Let’s build something awesome together.