About the role

This is an exciting opportunity to join the team at Freedom Beyond Disability as a Client Services Coordinator. In this full-time role based in Alice Springs, NT, you will be responsible for providing high-quality support and coordination of services for clients with disabilities. Additionally, provide ongoing direction, guidance, and support to Support Workers, fostering the development of effective and well-trained teams equipped to meet client needs professionally and appropriately. Your role will be crucial in ensuring our clients receive the personalised care and assistance they need to live independently and thrive.

What you'll be doing

Coordinate and schedule client support services including personal care, domestic assistance, community access, and allied health services

Overseeing participant supports and outcomes through case management and maintaining accurate records and preparing clear reports

Build strong relationships with clients and their families to understand their unique needs and preferences

Liaise with internal and external stakeholders to ensure seamless delivery of client services

Maintain detailed client records and documentation in line with organisational and regulatory requirements

Identify opportunities to enhance the client experience and propose process improvements

Provide compassionate support and advocacy for clients to empower them to live with dignity and independence

Assist with quality control maintenance, audit requirements and compliance regulations.

What we're looking for

Minimum 5 years' experience in a client-facing role, preferably in the disability or aged care sector

Understanding of privacy and confidentiality when handling staff and client information

Demonstrated competency in data management and analytics including excellent written & verbal communication skills

Previous extensive experience in rostering or administration is preferred including a high level of attention to detail and accuracy

Strong interpersonal and communication skills with the ability to build trust and rapport with clients

Excellent organisational and time management skills to juggle competing priorities

Demonstrated understanding of the NDIS and ability to navigate the system on behalf of clients

Empathetic and person-centred approach with a genuine desire to make a difference in people's lives

Certificate IV in Individual Support, Community Services, or a related field

Certificate must include disability-specific components or demonstrate clear relevance to disability support services

Current driver's licence and willingness to travel within the local area

Candidates with any type of Australian work rights will be considered for this position

Working with Vulnerable People check must be obtained within 3 months of commencement

What we offer

At Freedom Beyond Disability, we are passionate about creating an inclusive and supportive work environment. We offer a range of benefits including:

Competitive salary and salary packaging options

Ongoing training and professional development opportunities

Employee assistance program and wellbeing initiatives

Opportunity to make a meaningful difference in the lives of our clients

About us

Freedom Beyond Disability is dedicated to empowering people with disabilities to live independently and participate fully in their communities. We provide a range of high-quality support services tailored to the unique needs of each individual. Our values of respect, innovation, and collaboration guide everything we do as we work towards a more inclusive society.

Apply now