💥 Now Hiring: Member Experience & Community Officer (MECO)

Location: My Good Feeling Gym & Reformer Pilates Studio, Peakhurst.
Employment Type: Part-Time (Approx. 30 hours per week)
Hours: 5:00–8:00am & 4:00–7:00pm Mon–Thurs | 5:00–10:00am Fri | 6:00–9:00am Sat

About Us

At MGF, we’re not your average health hub. We’re a high-energy, community-driven space where people come to train, connect, and belong.

Our mission is simple.
We deliver a premium member experience through world-class coaching, strong relationships, and attention to every detail, ensuring that every single members "Leaves feeling better than they came".

Now, we’re looking for a Member Experience & Community Officer (MECO) someone who thrives on structure, loves people, and wants to be part of something meaningful.

About the Role

This role is perfect for someone who’s organised, outgoing, tidy and genuinely passionate about community, health & fitness.

Whether you’re studying, considering a future in the wellness industry, or simply looking for a role that lets you make a real impact this position offers hands-on experience in member care, communication, events, and brand experience.

You’ll be the face of the studio greeting members, celebrating wins, building connections, and ensuring every visit feels (and is) like a 5-star experience.

Key Responsibilities

Member Experience & Retention

Greet, farewell & connect with members by name

Celebrate birthdays, milestones & personal wins

Conduct in-class orientations & goal check-ins

Log CRM notes and track attendance trends

New Member Onboarding

Make welcome calls & prepare welcome kits

Pair new members with a buddy & ensure smooth transitions

Proactively follow up on no-shows and non-attendance

Community & Events

Plan and deliver monthly social events

Coordinate our bi-annual charity events

Build positive relationships within and beyond the studio

Social Media & Content

Capture stories and class highlights

Tag members & showcase the community culture

Front of House Operations

Manage retail & merchandise

Support towel hire, customer service & small admin duties

We’re Looking For Someone Who

Is highly organised, reliable, and detail-focused

Has strong people skills. Must be out-going, warm, confident, and authentic

Is drama-free, proactive, and enjoys working in a fast-paced, positive team

Tidy and appreciates the 1%'s.

Ability to follow directions easily

Has an interest in or alignment with the health, fitness, and wellness industry

Communicates clearly & takes pride in delivering a premium experience

Is social-media savvy and enjoys creating content that captures real community moments

Key Performance Indicators (KPIs)

📈 Increase member retention and engagement

😊 Improve member happiness and satisfaction

💰 Grow retail and merchandise sales

📲 Increase social media awareness and reach

Upskilling & Growth Opportunities

You’ll gain valuable, real-world experience in:

Client experience & retention systems

Event planning & community activation

Social media & brand storytelling

Customer service & leadership development

CRM Management

We also provide opportunities for internal training and upskilling in hybrid fitness, operations, and community management.

This is a strong stepping stone for anyone looking to build a long-term career in the fitness, wellness, or lifestyle sector.

Perks & Benefits

Access to studio training sessions & wellness perks

Ongoing mentorship and learning opportunities

Supportive, upbeat team culture

Career development within a growing brand

Team culture days

Reward incentives

Remuneration

Casual hourly rate aligned with the Fitness Industry Award Level 1 (approx. $30/hr casual), with room for progression based on performance.

How to Apply

Send us:
✅ Your resume
✅ A short video (under 60 seconds) introducing yourself and sharing why you’d be perfect for this role

📩 Email: [email protected]
📄 Subject: Member Experience & Community Officer Application – [Your Name]

Note - Only applicants who apply following the steps above will be contacted.