POSITION TITLE: Emergency Relief Support Worker

POSITION OBJECTIVE:

This position is focused on delivering Emergency Relief to those seeking assistance from Waltja, which will include walk ins to the office, phone calls, and online requests. Waltja is an Aboriginal community organisation, providing services across remote central Australian communities. Our Emergency Relief Worker assist with reception duties, liaising with community members and documenting Emergency Relief requests.

The Emergency Relief Support Worker will be willing to work primarily with computers and digital technology, undertake training, and be a positive and proactive part of the Waltja team. The Emergency Relief Support Worker will receive on the job mentoring and training by senior staff, and have the opportunity to upskill through credited training. The Emergency Relief Support Worker will be based in Alice Springs. This is a full-time position (part-time negotiable).

ACCOUNTABILITY:

The Emergency Relief Support will be accountable to the Senior Administration staff and CEO, and will work in partnership with Waltja’s other programs.

DUTIES AND RESPONSIBILITIES:

Provide the first point of contact and provide a professional reception service to Waltja visitors and callers seeking assistance. Support is to be based upon a strengths-based approach, the principles of self-determination, and respect for Aboriginal people, communities and culture;

Liaise with community members in a friendly and cultural supportive manner, referring them to other services as required;

Maintain accurate records of emergency relief support;

Follow the direction of senior administration staff, and maintain up-to-date and accurate work records;

Assist with Waltja’s asset management, including stock takes and inventories;

Actively participate in Waltja’s organisational activities and events such as Directors Meetings, AGM and workshops;

Be a positive and proactive team member in the office and at Waltja events;

Be willing to undertake accredited and on the job training to improve skills and qualifications;

A commitment to comply with all Waltja Policy and Procedures and Code of Conduct.

SELECTION CRITERIA:

Essential:

1. Experience working in or with remote central Australian Aboriginal families;

2. Previous administration or customer facing experience;

3. Experience in administration tasks, data entry, and database management;

4. A commitment to Aboriginal self-determination, demonstrated ability to relate sensitively and effectively with Indigenous people and demonstrated awareness of the issues affecting Aboriginal children/young people and their families in central Australia;

5. Current NT Drivers License or commitment to transfer current Drivers License to NT immediately upon appointment;

6. Current NT Working with Children and Vulnerable Persons (Ochre Card) authorization, or the capacity to acquire this within 6 weeks of provisional appointment;

7. Willingness to undertake a Police Check (for criminal history) – required within 6 weeks of provisional appointment.

Desirable:

Certificate III in Community Services or other relevant qualifications;

Experience working in or with remote central Australian Aboriginal communities;

Experience working with Aboriginal families to assist them to make positive change and/or to address barriers to self-determination;

Previous experience in community development work, including community consultation, service delivery, performance and data reporting, and evaluation;

Previous experience in the provision of financial literacy services.

SALARY PACKAGE:

Wage: SCHADS Award Level 3 (depending upon qualifications): currently starting rate is $38.65/hr

Superannuation: 12.0% standard and trainee rate, Waltja pays 14.0% as bonus for nonsmokers

Annual travel bonus: $950 per year pro rata

Wellbeing allowance: Up to $800 reimbursement of personal well-being services costs pro rata

How to Apply

Please apply by email to [email protected] with a current Resume and a Cover Letter addressing the selection criteria. Only applications addressing the selection criteria will be accepted.

Closing date: Monday 17 November 2025

Start date: Immediate start available or January 2026 negotiable

Applications will be reviewed as they are received, please note this position may be filled before the closing date. Previous applicants need not apply.