Retail Supervisor | Lifeline

Employment Term: Permanent Full Time

Location: Cairns

Remuneration: $29.27 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performers

Make a meaningful difference with Lifeline

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.

As a Retail Supervisor, you’ll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Queensland’s leading charity retail brand. Everyday our 120 stores across Queensland sell donated goods, giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services.

Let’s make a meaningful difference, together.

Your part in our Lifeline team

Along with your passion for your local community and leading a store that provides great customer service you will:

Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes

Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved

Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved

Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries

Identify issues and opportunities based on selling and customer feedback

Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy

Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

What makes a difference for us

To be successful for this role you will need to be/have:

Be passionate about Lifeline and be able to articulate its purpose

Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people

Ability to deliver a high level of customer service and exceed customer expectations

Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control

Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers

Communicate promotional event information to maximise results

Identify issues and opportunities based on trends and customer feedback

Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives

Strong problem solving and influencing skills

Ability to use a retail business systems, POS and Microsoft Office

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.