About the role 💼

This is a full-time, fixed-term position through to July 2026, with potential for extension.

We're seeking a motivated and detail-oriented Senior Travel Operations Coordinator to oversee the end-to-end management of group travel programs. You'll coordinate logistics for both domestic and international itineraries, manage supplier relationships, and ensure seamless service delivery from booking through to post-travel review.

The role suits someone who thrives in a fast-paced, customer-focused environment, enjoys problem-solving, and takes pride in delivering travel experiences that leave a lasting impact.

Job description 🗂️

• Manage and maintain relationships with key suppliers and partners
• Allocate groups to suppliers in line with quality, budget, and operational needs
• Coordinate and track bookings from start to finish
• Approve invoices and monitor budgets
• Troubleshoot issues before, during, and after travel
• Respond to itinerary and pricing queries to support the sales process
• Use product and system knowledge to enhance operational efficiency
• Develop and improve internal processes and procedures
• Maintain accurate data in internal systems and databases
• Prepare reports and updates for management
• Contribute to wider business projects and initiatives

The package 🎁

• Base salary of $70K-$80K + super
• Hybrid model - work from home two days a week
• Travel perks and discounts on company programs
• Flexible working arrangements to support work-life balance
• E-learning and professional development opportunities
• Volunteer leave and wellbeing initiatives
• Supportive, mission-driven team culture focused on growth, inclusion, and learning

Experience required 🌏

• MINIMUM of 4 years experience in the Travel Industry, ie retail, leisure, groups.
• Knowledge of CRS and ticketing systems - highly regarded
• Strong organisational and multitasking skills with excellent attention to detail
• Confident communicator with strong relationship-building abilities
• Proven ability to problem-solve and manage competing deadlines
• Proficiency in Microsoft Office and ability to learn new systems quickly
• Passion for travel, education, and delivering exceptional customer experiences
• Tertiary qualification preferred but not essential

How to Apply:

To apply for the role, please contact Chloe on 03 9988 0616, email your resume to [email protected] or click '"Apply Now"