IT Helpdesk - Level 1(Service Engineer)

• Based in Wagga Wagga or Albury-Wodonga
• Full-time, hands-on technical role providing IT support across multiple systems
• Backfill due to an internal promotion – join a growing team where career development is supported

ABOUT MICROTECHDPS

We deliver technology and advisory services that empower and protect businesses. Whether our clients are looking to minimise risk, move faster, or stay ahead of the competition, we make their next step seamless.

We’re a regionally embedded, yet nationally trusted technology partner – delivering IT Services, Security, Managed Print, Infrastructure, and Digital Transformation. Our strength lies in understanding our customers and delivering personalised, people-first solutions that reflect their needs.

And we’re growing. That’s where you come in.

ABOUT THE ROLE

We’re looking for a proactive, client-focused IT Helpdesk L1 (Service Engineer) to be the friendly first point of contact for our clients’ technology needs.

Reporting to the Service Desk Manager, you’ll help keep businesses running smoothly by troubleshooting issues, maintaining strong client relationships, and delivering the reliable service MicrotechDPS is known for. This role has opened following an internal promotion (an example of our commitment to internal growth).

You’ll gain hands-on experience across multiple systems, work alongside experienced engineers, and continue developing your skills in a supportive, growth-focused team.

As IT Helpdesk L1 (Service Engineer), you will:

• Diagnose and resolve everyday technical issues with confidence, care, and a calm approach.
• Keep systems running smoothly by troubleshooting problems, performing routine maintenance, and applying timely updates.
• Escalate complex issues to senior engineers, ensuring clients get fast, expert support when needed.
• Proactively monitor system health, spotting and fixing potential issues before they impact users.
• Maintain accurate records and client documentation to ensure a seamless support experience.
• Create simple, practical guides for common issues to help both clients and team members.
• Identify opportunities to improve our processes and enhance the client experience.
• Continue building your skills and experience, with opportunities to share knowledge and support newer team members as you grow.

SKILLS & EXPERIENCE

You’ll bring:

• Experience in IT support or help desk role
• An understanding of ITIL principles and best practices
• Strong problem-solving skills and a customer-first mindset
• A valid driver’s licence (mainly office-based with some local client visits)

It’s a bonus if you have:

• Managed Service Provider (MSP) experience
• Microsoft Certification (MS-100) or similar
• Technical certifications across key technologies such as Microsoft 365/Azure, Active Directory, Windows Server, VMware, Fortinet/WatchGuard, Datto, Firewalls, Networking, or ITIL v4
• A Certificate IV, Diploma, or Degree in Information Technology (or related field)

PERKS OF THE ROLE

• Available in Wagga Wagga or Albury-Wodonga offices
• Supportive and inclusive culture with a down-to-earth team
• Fast growing, impact driven company offering real career progression
• EAP & Wellbeing Program incorporating a range of initiatives to support health and balance year-round

WHAT WE LOOK FOR

• Real people that always act with integrity and honesty.
• Passionate people inspired by and proud of our role in driving change through technology.
• Empowered people steering the course of their own careers and service delivery style
• Resourceful people creating inventive solutions to complex challenges
• Leaders who set the bar high in the quality of work they deliver to clients

INTERESTED?

Click “Apply” or get in touch with us at [email protected]. If your application resonates, you can expect a call to discuss this opportunity further. Learn more at www.microtechdps.com.au

At MicrotechDPS, we're proud to be an Equal Opportunity Employer, embracing diversity and the unique contributions of all. We're committed to fairness, confidentiality, and respect in our hiring practices and invite candidates from all walks of life to apply.