About the Company

Our client is a forward-thinking technology success partner that helps businesses achieve more through strategic IT solutions. They foster a culture of collaboration, innovation, and continuous improvement, and are committed to delivering measurable value to their clients.

The Role

We are seeking a proactive and client-focused Account Manager. This role is ideal for someone who excels at building strong relationships, developing strategic IT roadmaps, and aligning technology with business objectives.

You'll act as a trusted advisor, working closely with internal teams to deliver integrated solutions that enhance client outcomes and operational efficiency.

Key Responsibilities

Serve as the primary contact for assigned clients, ensuring fast and clear communication.

Develop and maintain tailored technology roadmaps aligned with client goals.

Identify and resolve client concerns proactively.

Support client onboarding and ensure a seamless experience.

Maintain high-quality documentation and suggest process improvements.

Stay current on the technology stack and complete relevant certifications.

Contribute to internal initiatives and identify upsell opportunities.

What You'll Bring

Proven experience in account management

Minimum 2 years MSP experience

Excellent communication and interpersonal skills

Strategic thinking and data analysis capabilities

Proactive, organised, and collaborative mindset

Why This Opportunity?

Join a high-performing, values-driven team.

Work in a culture that celebrates diversity and innovation.

Make a real impact by aligning technology with business brilliance.

Enjoy opportunities for growth, learning, and certification.