Major duties and responsibilities

Coordinate and track all post-sale activities from order confirmation to installation completion

Liaise between sales team, delivery partners, and installation crews

Monitor project progress and provide regular updates to both sales team and customers

Manage installation scheduling and coordinate with relevant teams

Maintain accurate records of all after-sales activities in our CRM system

Follow up on customer feedback and escalate issues when necessary

Ensure all service delivery meets the client`s high standards

Qualifications

Experience in customer service or project coordination role

Excellent communication and interpersonal skills

Strong organisational and time management abilities

Proficiency in Microsoft Office (particularly Excel and Word)

Key Skills Required

Demonstrated experience in customer service or project coordination

Superior organisational skills with attention to detail

Excellent time management capabilities

Strong problem-solving abilities

Ability to work both independently and as part of a team

Good computer literacy skills

Professional presentation and communication skills