Floor Manager
$84,400- $109,800 + superannuation

RoleSummary
The Floor Manager is responsible for managing the daily store operations and supervising sales team to deliver quality and consistent services, to drive results and to ensure operational excellence of the store.

The Floor Manager must exhibit a strong commitment to the client service experience, and expertise in managing people. Oversee the stores front- line activities, focusing on improving operational processes, procedures and efficiencies. They must demonstrate strong teamwork skills, effective communication skills, interpersonal skills, attention to detail, and the ability to manage inventory and reports are essential for success.

To manage all aspects of the Store in line with the commercial strategy approved by management, and always in line with local and global company standards.

Key Responsibilities:

Sales and Floor Management

• Achieves sales targets and profitability goals.
• Controls expenses and inventory shortage.
• Assumes leadership role through effective communication and awareness of team members morale and development.
• Ensures store presentation is consistent with the brand image, ensuring regular checks of windows and VM according to group guidelines.
• Manages and oversees the daily operations of the store.
• Coordinates with the team on the execution of sales plans, retail animations and in store events.
• Manages inventory and coordinates the delivery of products.
• Ensures proper security measures are enforced.
• Ensure proper workplace health and safety measures are enforced.
• Creates sales strategies, preparing sales analysis and management. reports.
• Work closely with store operations team to ensure packaging and other store supplies are well maintained.
• Co-ordinate major and mini stock-takes, working with store and logistics team.
• Ensure high fulfilment rate for client requests.

Team Management

• Motivate the sales team to serve all clients in excellent standards.
• Keep track of each individual’s performance, defining tasks and setting goals.
• Ensures that the team receive appropriate training regularly in order to develop client service, product knowledge and selling skills.
• Oversees and ensures all leave taken is in line with company policies and procedures while all untaken annual leaves are properly managed.
• Strengthens retention by emphasizing awareness of people and career development.
• Ensure all team members are adhering to company policy and respecting protocols set by the group.
• Provide input in relation to annual review process for team members.
• Maintain team cohesiveness, high morale and a harmonious team environment.
• Create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company.
• Ensures that everyone in the team receives the appropriate support in order to achieve their full potential.
• Supervises and motivates the sales team to provide excellent customer service, build client relationships and achieve sales targets.
• Ensures team completes self-learning.

Client Experience

• Ensures that each member of the sales team provides an excellent service to each individual entering the store, in line with business standards of client service.
• Develops sales and goodwill through proper service to all clients
• Always be present and back-up your team in case of conflict.s
• Identifies and handles client enquiries and concerns, able to manage complex and difficult situations.
• Ensures consistent high standards of client service through on-going effective team member training.
• Responds to clients inquiries and resolves client issues in a timely and appropriate manner.
• Support the host team to ensure the client wait time experience is enjoyable.
• Develop teams to be service minded in line with “company client culture”.
• Being able to handle client requests for unavailable products.
• Work closely with CX and CRM teams on clientelling initiatives.
• On the floor presence to inspire the team and the clients.

Buying

• Implements a proper buying strategy, based on the specificity of your store (demand, inventory and sales objectives.
• Daily validation of permanent items (PSI), with consultation of store management.
• Attends learning session aligned with seasonal requirements, imparts local market and client knowledge to impact the product selection for their store, as required.
• Work with merchandising team to ensure PSI forecast are accurate and adequate.
• Seasonal re-orders are to be completed efficiently and strategically.
• Offer insights to store manager before each buying session, and post buying feedback.

Inventory Management

• Assist in all delivery and stock movement management.
• Organisation of the stock room and physical security of the merchandise.
• Work closely with Retail Merchandising team to ensure the store is well stocked.
• Ensure client orders are regularly followed up.
• Ensure stock flow from DC to stores are smooth to maximise sales opportunities.
• Liaise with department ambassadors on stock levels and merchandising for effective metier management.

Client Service and Sales Support

• Lead by example, offering consistently excellent client service and achieving consistent results in service excellence.
• Coordinate store customer service procedures, including goods repairs, client special orders and store-to-store transfers. (remove).

Requirement and Capabilities

• Minimum five years of relevant management experience in high-end fashion, luxury industry or in similar capacity.
• Strong business sales acumen with solid analytical skills.
• Ability to lead and drive performance and customer service.
• Exceptional client relationship management skills.
• Proficient in verbal and written English.
• Team player, organised, reliable, service oriented and self motivated.
• Strong leadership, interpersonal and communication skills.
• Proficient in knowledge and utilisation of Microsoft Office Suite.
• Able to work under pressure in a fast paced environment.