Join the friendly team at Physio Professionals as a Customer Service/Admin Assistant in a permanent part-time role across our Caloundra clinics. This role offers 20 hours per week with set shifts and opportunities to grow within a supportive healthcare environment.

Shifts:

Monday to Thursday - AM Shifts Caloundra Clinic

You'll be the first point of contact for patients, delivering exceptional customer service while managing key front desk duties, appointment bookings, and admin support. This role is ideal for someone who is personable, professional, and thrives in a fast-paced, team-oriented setting.

Enjoy above-award pay, ongoing training, and a workplace culture that values your contribution.

About the role

Providing superior customer service is one of the many ways we support our patients.

This position plays a crucial role in offering top-notch customer service and achieving positive health outcomes for our patients. It involves ensuring the clinic operates efficiently through administrative tasks at the front desk.

A vital aspect of this job is to effectively convert patient inquiries into bookings by employing specific systems and scripts, aiming to create outstanding customer service experiences.

Candidates should be adept at initiating conversations, maintain a professional demeanor, and prioritize customer service.

This job share position also entails covering for colleagues during their annual leave, ensuring seamless service continuity.

About the business

Physio Professionals has been established for 18+ years and grown to three clinics across the Sunshine Coast having helped over 50,000 patients in that time. We are well respected team of therapists with an excellent track record of results with patient health outcomes.

Job tasks and responsibilities

Answering Phone Enquiries

Taking Payment via Hicaps/Eftpos

Apply patient treatment charges.

Third Party Invoicing

Scanning Documents

Sending Medical correspondence

Deliver exceptional customer service to our patients.

Follow customer service scripts & systems.

Complete front desk administration tasks.

Diary management & Patient appointments

General cleaning & maintaining covid 19 protocols.

Skills and experience

Exceptional communication skills- Written and verbal

Previous customer service experience

High attention to detail

Professionalism

Positive Attitude

Active listener

Coachable

Team player

Great work ethic

PC skills

Time management skills

Job benefits and perks

Above award salary

Great location

Ongoing training & development

Great workplace culture

Social events

Career pathways in place

How to Apply.

Send Covering letter and CV via seek