At Goodwin Aged Care Services, we’re passionate about enriching lives through care, connection, and community. We’re now looking for a warm, organised and people-focused Concierge & Workforce Planner to join our Batemans Bay residential care team.

This is a rewarding opportunity to combine customer service excellence with behind-the-scenes coordination—you’ll be the welcoming face of the facility while ensuring our staffing rosters run smoothly to support exceptional care for our residents.

🌟 What You’ll Love About This Role

Choose from part-time or full-time hours to suit your lifestyle

Work-life balance in a supportive, team-oriented environment

A role where every day is different connecting with residents, visitors, and staff

Join an organisation that genuinely values care, respect, and continuous improvement

Be part of a purpose-driven workplace that makes a real difference in people’s lives

🧩 What You’ll Do

Concierge duties:

Welcome residents, visitors and guests with professionalism and warmth

Provide information about services, activities, and the local community

Assist with bookings, resident accounts, and general administration

Maintain an immaculate front-of-house and a positive first impression of Goodwin

Support with events, meetings, and general office coordination

Workforce planning duties:

Support the Senior Administration Coordinator with roster creation and updates

Respond to unplanned staffing changes efficiently and with care

Liaise with employees about rosters, leave, and scheduling queries

Ensure accurate data entry, timekeeping, and compliance with site budgets

Collaborate closely with the payroll team and residential care leadership

💼 What You’ll Bring

2+ years’ experience in customer service, hospitality, or administration

Excellent communication and organisational skills

Strong computer and database management abilities

Ability to thrive in a dynamic environment with competing priorities

A caring, respectful, and professional approach to residents and colleagues

Desirable:

Experience in rostering or workforce planning

Background in aged care or hospitality

Certificate in Business Administration or related field

Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.