Your new company

Join a nationally recognised, mission-led Australian organisation committed to improving the well-being of all Australians through world-leading hearing services and research. You’ll be part of a collaborative technology function that partners closely with the business to deliver tangible outcomes.

Your new role

As a Senior Business Analyst (Dynamics 365), you’ll report to the Business Demand Manager and act as the bridge between business needs and technology solutions. You’ll analyse processes, run workshops, translate requirements into clear artefacts, and support delivery so solutions align with organisational goals. This is a full-time role based at the Enabling Services Office (ESO), working with internal stakeholders, vendors and project teams across Applications, BI and broader IT.

Responsibilities

• Lead and facilitate requirements gathering and optimisation workshops with business and project leads;
• Develop business cases, BRDs/FRDs, user stories and functional specifications that are accurate, current and accessible;
• Manage and coordinate UAT, ensuring gaps are closed and solutions meet acceptance criteria;
• Identify improvement opportunities and propose practical, value-driven technology solutions (with a focus on D365);
• Manage day-to-day stakeholder interactions and expectations across multiple initiatives;
• Provide thought leadership on best-practice ways to use technology to solve complex business problems;
• Stay across industry trends and continuously improve BA processes and methodologies; and
• Adhere to WHS requirements and contribute to a safe, supportive workplace.

About you

• 5+ years’ Business Analysis experience with hands-on requirements definition and management;
• Proven experience coordinating and managing UAT in business-engaged environments;
• Strengths across communication, customer focus, resilience and negotiation; able to engage execs, PMs and engineers;
• Track record delivering robust, continuous-improvement outcomes and managing risk appropriately; and
• Exposure to Dynamics 365 (CE/CRM or ERP) and related applications is ideal.

What’s on offer

• Impact: high-visibility work shaping how core applications and processes support the organisation’s mission;
• Variety: a mix of discovery, delivery and optimisation across multiple projects and stakeholders;
• Collaboration: partner with PMs, developers, QA and business leaders to deliver measurable outcomes; and
• Purpose: contribute to services that make a meaningful difference to clients and communities.

How to apply

For more information or a confidential discussion please reach out to Shane Hodgins at u&u on [email protected] quoting reference number 42669.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via [email protected] or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Please submit your resume in Word format only.