Customer Service & Order Fulfilment Coordinator

About the Company This role is with a well-established, fast-paced supplier and distributor serving clients across food, manufacturing, and retail sectors. With both local and international supply chains, the business is focused on delivering high-quality products efficiently and reliably. The company operates with a strong commitment to service, compliance, and continuous improvement — making this an ideal environment for someone looking to grow into a broader operational or accounts-focused role over time.

Role Overview The Customer Service & Order Fulfillment Coordinator will be the key point of contact between customers, warehousing, transport providers, and internal teams. This role ensures timely and accurate order processing, stock release, delivery coordination, and customer communication. It also supports forecasting, inventory control, and international logistics. A detail-oriented approach and strong communication skills are essential.

For candidates with a background in accounting or finance, there is an opportunity to broaden responsibilities over time — contributing to succession planning and long-term growth within the company.

Key ResponsibilitiesCustomer Service & Order Management

• Receive and process customer orders via email and phone
  
  
• Confirm availability, delivery timelines, and product details
  
  
• Provide regular updates to customers on order status and delivery progress
  
  
• Manage order changes, discrepancies, and resolutions promptly
  
  

Inventory & Stock Release

• Coordinate the release of stock from warehouse for order fulfillment
  
  
• Track inventory levels to support timely dispatch and avoid shortfalls
  
  
• Liaise with warehouse and logistics teams to ensure order accuracy
  
  

Delivery & Logistics Coordination

• Arrange and track deliveries — locally and internationally
  
  
• Liaise with local transport providers and freight forwarders
  
  
• Support cargo-in-transit tracking, problem-solving delivery issues proactively
  
  

Forecasting & Supply Support

• Assist the team in forecasting client demand based on historical data and trends
  
  
• Communicate forecast information to procurement and inventory teams
  
  

Data Entry & Documentation

• Accurately maintain order records in internal systems
  
  
• Support documentation requirements for compliance, quality, and logistics
  
  
• Contribute to internal reporting on orders, delays, discrepancies, etc.
  
  

Optional: Accounts/Finance Support

• Assist with invoicing, cost tracking, or reconciliation (if background permits)
  
  
• Learn financial processes with a view to supporting future succession plans
  
  

Required Skills & Experience

• Strong customer service and communication skills (written and verbal)
  
  
• High attention to detail and accuracy in data entry and documentation
  
  
• Experience coordinating orders and deliveries in a logistics, warehouse or distribution environment
  
  
• Basic understanding of international freight/logistics processes is beneficial
  
  
• Ability to multitask, prioritise, and manage deadlines
  
  
• Comfortable working with numbers; experience with invoicing or basic accounting is a plus
  
  
• Competency in Excel, ERP/CRM systems, and general digital tools
  
  

Preferred Background

• 2+ years in customer service, supply chain, logistics, or similar role
  
  
• Experience in a product-based business with warehousing and/or international logistics
  
  
• Exposure to inventory systems and stock release processes
  
  
• Accounting or finance experience highly regarded (but not required)
  
  

Career Progression & Succession Planning (3–5 Years) This role is designed with long-term growth in mind. Over time, and with training and experience, you may have the opportunity to expand into:

• Operational coordination or team leadership roles
  
  
• Finance or accounts support roles (especially if you have an accounting background)
  
  
• More senior positions in logistics, customer operations, or supply chain
  
  

The company is committed to internal development and succession planning, making this an ideal role for someone who is eager to grow and take on more responsibility over time.

To apply email [email protected]

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