MSP Service Delivery Manager | $120K – $150K + Super | Lower North Shore | Awesome Culture
What's in it for you…

• Growth & development – structured development plan and success profile to support your career progression.
• Client impact – play a central role in shaping service delivery for a diverse national client base.
• Culture – collaboration, innovation, and setting our people up for success.

If you thrive on building high-performing teams, delivering exceptional client outcomes, and driving service excellence, this is your chance to make a real impact in a business that’s scaling quickly.

What you’ll be doing…

• Lead and manage the service delivery team across managed services, professional services, and projects.
• Ensure quality, timely, and profitable services are delivered in line with SLAs.
• Oversee daily operations, dispatch processes, escalations, and client engagement.
• Drive process improvements, documentation, and continuous service excellence.
• Develop, mentor, and grow your team to achieve both business and individual goals.
• Act as the central escalation point for complex technical and client issues.
• Provide clear reporting and metrics to senior leadership on performance, budgets, and project outcomes.

What we’re looking for…

• Full working rights in Australia
• Proven leadership experience in a Managed Services environment.
• Strong organisational skills with the ability to multi-task and adapt in a fast-paced setting.
• A client-first mindset with exceptional communication and presentation skills.
• Experience managing SLAs, escalations, and service delivery metrics.
• Ability to coach, mentor, and develop high-performing teams.
• Strategic thinking with the capability to plan ahead over 6–12 months.
• Technical understanding of IT services and support tools.

How to get involved…
Ready to take your career to the next level? APPLY NOW ! Submit your CV and a cover letter outlining your experience and achievements via SEEK or contact Dean from rec4tech.jobs for a confidential chat at [email protected]

At Rec4Tech, we know that diversity isn’t just important ** it’s what makes workplaces awesome!

We don’t care about labels like race, religion, gender identity, sexual orientation, age, or whether you prefer pineapple on pizza (no judgment here). What matters is your talent and passion. Need a tweak or two to make the application process work for you? No worries - let us know, and we’ll sort it out. Let’s do this together!

Rec4Tech is retained for this search. Please direct all queries to Dean