Customer Care Representative – Barossa Veterinary Service

Part-time or Full-time position based in the Barossa Valley

Do you love connecting with people and making their day brighter?

Would you enjoy a role where you can make a difference to both pets and their humans?

Do you thrive in a busy, supportive team environment?

Barossa Veterinary Service is seeking a Customer Care Representative who is passionate about delivering outstanding service and creating memorable experiences for our clients.

We're not your average workplace! We're innovative, progressive, and proud of the strong relationships we build with our clients, patients, and team. If you value learning, teamwork, and those "magic moments" that make a difference, we'd love to meet you.

About the Role

This role is a part-time or full-time position based in the Barossa Valley. You'll be the first point of contact for our clients, helping them with appointments, enquiries, and follow-ups. All while ensuring their pets receive the best care possible.

Key responsibilities include:

Providing administrative support, including bookings, insurance claims, prescriptions, client orders, and general enquiries

Managing phone lines and welcoming clients warmly and professionally

Maintaining the waiting room and merchandise displays

Assisting with patient follow-ups and client communications

Supporting the team to uphold our high standards of care and service

Actively contributing to the continuous improvement of our systems, client experience, and workflows

About You

You're an organised, compassionate, and detail-oriented person who takes pride in going the extra mile. You enjoy connecting with people, thrive in a fast-paced environment, and bring positive energy to your team.

You'll bring:

Experience in customer service, reception, or administration

Strong communication and interpersonal skills

A professional, empathetic approach when dealing with people and their pets

Excellent attention to detail and confidence using digital platforms

The ability to stay calm and problem-solve under pressure

A genuine interest in animals and the human–animal bond

A growth mindset, you're curious, adaptable, and open to new ways of working

The desire to contribute to improving the client experience and team processes

Preferred:

Experience in the veterinary, healthcare, or medical industries, and the ability to discuss financial matters with care and compassion.

Who We Are

We're a family-owned, community-minded practice with over 40 years of history supporting the Barossa. Our reputation for excellence is built on our people, our patient care, and our passion for continuous improvement.

Our recent achievements include:

Lincoln Leadership: Excellence in Veterinary Business Leadership (2026)

South Australian Premier's Business and Export Award: Medium Business Of The Year Winner (2025)

Winner of the Telstra Awards: South Australian Building Communities (2024)

Australian Veterinary Association Business of the Year (2022)

What We Offer

Above-award salary

A supportive, fun, and dedicated team environment

Ongoing learning and development opportunities

Quarterly Wellness Days

Your birthday off if rostered to work

Regular team meetings and recognition programs

"Employee of the Year" and Leadership Awards

Fun Fridays and a workplace that truly values connection

Ready to Join Us?

If this sounds like you, we'd love to hear from you!

To apply, please submit a written resume and a video, no longer than 1 minute, on the topic below.

What makes a customer experience memorable?

Applications or questions to Josh Harper via email [email protected]