Our State Government client is seeking a motivated and customer-focused individual to join their team in a fast-paced environment. This role requires excellent communication skills, attention to detail, and a commitment to providing outstanding service to customers and stakeholders.

In this role, you will:

• Provide efficient, high-quality customer service to both customers and stakeholders.
• Work effectively in a fast-paced environment with established KPIs and performance measures.
• Demonstrate strong interpersonal skills, including negotiation, de-escalation, and dispute resolution.
• Maintain high standards of accuracy when preparing documents, reports, and updating records or information systems.
• Perform a range of general administrative tasks to support daily operations.

Mandatory Requirement:

• Must hold a current, clean driver’s licence.

Highly Desirable Skills:

• Previous call centre or customer support experience.
• Proficiency with the Microsoft Office Suite (Word, Excel, Outlook, Teams).

Why Apply:
This is an excellent opportunity to contribute to a professional and supportive team, develop your customer service skills further, and gain valuable experience within the State Government sector.

Don’t delay – APPLY NOW! For more information, call Maria McErlain on (07) 3239 2500.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.