Product & Reporting Analyst

Role type: Temporary full-time opportunity (12 months)

Salary: DCS Clerk Grade 7/8 - base salary starting at $113,574 - $125,720

Location: Hybrid (Haymarket Home Office), with flex leave and flexible working hours available.

Are you a skilled Microsoft Power Platform or Dynamics 365 Developer looking for an exciting challenge? Look no further! As a Low-code Application Product and Reporting Analyst in our growing GTP Low-code Business Applications team at Digital NSW, you'll play a key role in designing and implementing solutions that impact not only our business area but also other government agencies and departments leveraging Microsoft Power Platform.

Be part of a collaborative environment where learning and innovation thrive as we tackle unique, exciting, and high-profile business improvement engagements across NSW government.

We recognize that this position demands high standards and expectations; therefore, we are committed to facilitating your career progression through potential support for job-relevant training and certifications. This role provides an outstanding work-life balance with a range of flexible working arrangements, such as flex leave, a mix of in-office and remote working options, and adaptable working hours.

About the role:

• Develop and support existing solutions using the Microsoft Power Platform suite of tools through Agile practices.
• Work closely with the business to develop scalable, secure, and efficient Power Platform solutions tailored to business requirements.
• Analyse existing systems and processes to identify opportunities for improvement and optimisation within Power Platform solutions - Power Apps (model-driven and Canvas), Power Automate, Power Pages and Power BI
• Develop and maintain technical documentation of processes, solution architecture, and data structures.
• Design and deliver high-quality reports and dashboards using Power BI and other tools to support business and executive decision-making.
• Help improve platform governance, develop user guidance, and manage key admin functions across solutions.
• Collaborate with our Microsoft Partner to coordinate the backlog of product enhancements.

About You
To be successful in this role, you will have:

• 2+ years of development experience with Dynamics 365, Power Apps (Model Driven Apps + Canvas Apps), Power Automate, Power Pages, Power BI, Power Virtual Agents.
• Understanding of Microsoft Power Platform and Dynamics 365 best practices, solution architecture principles, security, and data management using Microsoft Dataverse.
• Strong problem-solving and analytical skills, with the ability to design, develop, and implement scalable, secure, and high-performance Power Platform solutions.
• Strong written and verbal communication skills, with the ability to articulate technical concepts effectively to both technical and non-technical stakeholders.
• Ability to work across technical and non-technical teams to deliver insight and clarity.
• Microsoft Certifications of either Power Platform Functional Consultant (PL-200) or Developer Associate (PL-400) or equivalent Dynamics 365 certifications are desirable.
• Experience with Jira OR Azure DevOps is essential, Confluence desirable.
• Bachelor's degree in computer science, Information Systems, or a related field, or equivalent experience.

To apply:
If this sounds like you, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter, you must articulate with authenticity your responses to the following questions:

• What is your motivation for applying for this position?
• How do you design and develop Power Platform solutions or Dynamics 365 customisations/extensions that support the digital transformation goals of your organisation, integrating best practices for security, reliability, and scalability?

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

For any enquiries regarding this role, please contact Deepak Babu on [email protected]

About Us

The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.

Government Technology Platforms (GTP) enables NSW government through the provision of core and common digital capability including cross sector leadership and delivery of ICT infrastructure and digital services aligned to the NSW Government ICT Strategy; Beyond Digital.

Salary Grade 7/8, with the base salary for this role starting at 113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Swathy Mohan via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday, 21 October 2025 at 9:59 AM

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process