About the Role

We are seeking a proactive and organised person to join our Port Macquarie office. This role is central to ensuring smooth communication between customers, drivers, and our operations team. You’ll be the first point of contact for many customers, responsible for managing incoming enquiries, preparing quotes, and supporting our drivers to deliver excellent service.

Key Responsibilities

Customer Communication

Track and respond to customer emails promptly and professionally

Answer incoming sales calls, gather job details, prepare quotations, and communicate pricing to customers

Call existing customers to check on satisfaction levels and explore opportunities for growth

Driver Support

Monitor and check in with drivers to ensure expectations are being met

Manage and filter driver recruitment advertisements

Follow up with both customers and drivers after their first job to ensure smooth onboarding

Administration & Coordination

Handle multiple tasks efficiently – balancing customer calls with incoming quotes

Maintain accurate records using Outlook, Word, and other Microsoft Office programs

Requirements

Excellent telephone manner with clear and professional communication skills

Strong proficiency in Outlook, Word, and Microsoft Office

Ability to work independently while contributing to a close-knit team

Organisational skills to juggle multiple priorities in a fast-paced environment

Why Join Us?

Be part of a supportive and professional team in Port Macquarie

Play a key role in delivering exceptional service to both customers and drivers

Opportunity to grow and contribute to a company with strong values in customer experience

Possibility

There is a slight possibility this role could be filled with 2 part time / casual staff members, our preference is full time, however if this role could suit you and your are only looking for part time or casual, please still apply.