Customer Experience and Collections Associate (Sydney based)

First Federal
Sydney, NSW
A$65,000-$80,000 p/a
Call Centre & Customer Service → Collections
Full-time
On-site

Posted 23 hours ago

First Federal are looking for a full time experienced customer experience and collections professional to join our team.

Based in our Sydney office

If you have a passion for providing outstanding service, have experience in coded home loan collections teamed with strong ethics and would like to hear more about this opportunity please read on....…

Key tasks include:

Manage first 60 days collections

Managing communication via phone and email

Tracking any IDR issues

Issuing all communication to borrowers

Provide feedback for process improvements

There will also be opportunities to cross train in other functions of the business for the right candidate.

Some interstate travel will be required.

Experience required:

2+ years of front line collections experience

Thorough understanding of responsible lending, NCCP, and the Privacy Act

Experience dealing with customers, brokers, solicitors and internal teams

What's on offer:

Competitive salary package including incentives

Additional leave options

Wellbeing programs

And so much more!

If you have the experience specified above and are interested in the role, please click the apply button.

About First Federal

Surfers Paradise, QLD, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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