The Company

Our client, a well-established Managed Service Provider, is looking for an experienced Service Desk Manager to lead their high-performing support team while driving continuous improvement across service delivery.

About the Role
You'll lead a team of six talented Service Desk Engineers, overseeing day-to-day operations, ensuring SLAs are met, and providing technical guidance when complex issues arise. This is a blend of leadership and technical involvement - perfect for someone who thrives on coaching others while staying connected to the tools and technologies that make an MSP tick.

Key Responsibilities

• Lead, mentor, and develop a team of Service Desk Engineers
• Oversee service desk performance, escalation management, and client satisfaction
• Maintain and improve processes to enhance service delivery
• Provide hands-on support across Microsoft 365, EntraID, Intune, and related platforms
• Collaborate with senior management to align technical operations with business goals

About You

• Previous experience leading a Service Desk or IT Support team in an MSP environment

Strong knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Teams, Intune)

• Excellent leadership, communication, and problem-solving skills
• Comfortable working in a fast-paced, client-facing environment
• A balance of technical depth and people-first leadership

Why Join?

• A collaborative, growth-focused culture where your ideas are heard
• Opportunities for professional development and technical certification
• A hybrid work model with flexibility
• Competitive salary and clear career progression within the business

If you're ready to lead a capable team while keeping your technical edge sharp, we'd love to hear from you.

Apply Today

Please send your resume by clicking on the Apply button.

Job Reference No: 06810-0013315324 TW

This is an hybrid position.

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